Work Status Details: Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime: Exempt
Shift Details: M-F 8-5 with weekend and nights as needed for projects and on-call
Department: Information Technology | Reports To: Manager-IT Infrastructure & Telecommunications

The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

Responsible for administering, maintaining, and supporting enterprise infrastructure and operational technology platforms across identity, messaging, collaboration, endpoint management, virtual desktop, server, cybersecurity, voice, print, backup, and monitoring services. Ensures service availability, security, performance, and standardization through platform administration, provisioning, patching, troubleshooting, compliance support, disaster recovery participation, vendor coordination, and continuous improvement of IT operations.

*** This position may be performed on-site, hybrid, or remotely with the following guidelines:

• The employee resides in Nebraska.
• Successfully completes a 90-day on-site introductory period starting on day 1.
• If fully remote, it may be required to come on-site up to 20%.
• Adherence to all other organizational remote work requirements and policies.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization. 

Responsibilities:

The Infrastructure Analyst I specializes in specific functional areas rather than all listed platforms. The position will focus on an assigned scope while maintaining a general understanding of other technologies.

Server and Platform Management

• Responsible for assisting with the administration, maintenance, and support of the server environment, including lifecycle management, capacity monitoring, file services, backup and recovery, disaster recovery readiness, and server policy management.
• This role also supports platform licensing and activation activities, including Key Management Service and Microsoft SQL Server, while maintaining technical knowledge through ongoing training and development.

Endpoint Management

• Responsible for assisting with the administration, configuration, and support of endpoint management and virtual desktop services, including image maintenance, patching, provisioning, configuration management, application deployment, and policy support.
• This role supports device and mobile management through Microsoft Intune, Autopilot, Patch My PC, and related access technologies.

2. General knowledge of Active Directory administration and support to maintain reliable identity and access operations for assigned scope and on-call duties.

3. General knowledge of DHCP, DNS, and core networking concepts to support reliable connectivity and infrastructure operations for assigned scope and on-call duties.

4. General knowledge of core infrastructure and end-user technology administration and support to maintain stable and reliable IT operations for assigned scope and on-call duties.

5. General knowledge of system monitoring and performance concepts to support service availability, issue identification, and timely remediation for assigned scope and on-call duties.

6. General knowledge of licensing, single sign-on, and application integration administration to support secure and reliable user access for assigned scope and on-call duties.

7. General knowledge of server and endpoint patching, patch compliance, and mobile device management to support secure and standardized endpoint operations for assigned scope and on-call duties.

8. General knowledge of email and SMTP relay administration and support to maintain reliable communication services for assigned scope and on-call duties.

9. General knowledge of security event review, risk reduction, and security best practices to support a strong overall security posture for assigned scope and on-call duties.

10. General knowledge of enterprise voice, paging, fax, print, and related operational support technologies to maintain reliable delivery of critical user and organizational services for assigned scope and on-call duties.

11. General knowledge of backup, recovery, and disaster recovery preparedness to support recoverability and operational resilience for assigned scope and on-call duties.

12. Maintain operational documentation, support reporting and audit readiness, coordinate with vendors and internal teams, and contribute to service standardization, continuous improvement, and a persistent focus on automation for assigned scope and on-call duties.

13. Maintains up-to-date job knowledge by participating in educational opportunities and reading technical publications. 

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Previous Experience Requirements:

EXPERIENCE: 

Combination of two years of education and experience in Information Technology Systems required.

Skills/Knowledge Requirements:

SKILLS (If Applicable):

Language Skills – Ability to read, write, speak, and understand the English language required.

KNOWLEDGE (If Applicable): 

Server and Platform Management, Endpoint Management:

Microsoft: MS O365; MS Intune; Active Directory required.

Backup Systems and Network/Cloud Storage preferred.

Network topology, Ethernet, and Wireless Networking preferred.

Omnissa Virtual Desktops and Server preferred.

Other Certifications/Requirements: 

Your own personal smart phone (Faith Health mobile apps, as well as consent to receive messages by SMS/MMS/RMS on personal phone, may be necessary to perform the functions of this position) required.

Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.