JOB SUMMARY

The UX Designer will apply methodologies to create and optimize the overall user experience when interacting with products. The position will work with internal and external stakeholders to ensure products are intuitive, align with product requirements, and adherence to UI/UX best practices.

KEY RESPONSIBILITIES

• Conduct user research to understand user needs, behaviors, and pain points
• Develop and maintain user journey maps, personas, wireframes, mockups, and interactive prototypes to guide decisions
• Conduct usability tests to evaluate the effectiveness of designs and identify opportunities for improvement
• Analyze user data and insights to inform design decisions
• Develop design strategies and plans based on user research and business goals
• Establish feedback loops to collect and act on user feedback iteratively
• Design and refine intuitive user flows, wireframes, mockups, and high-fidelity prototypes for web-based software
• Build and maintain design systems to ensure consistency across all products
• Work closely with product managers, engineers, and architects to integrate UX best practices into development cycles
• Advocate for user-centered design, accessibility, and usability across the organization
• Partner with product, engineering, support teams, as well as internal and external stakeholders to align UX strategies with business and technical requirements.
• Lead UX workshops and training sessions to foster a culture of user empathy and design thinking
• Support the development of training materials by providing interactive prototypes before go-live

EDUCATION & EXPERIENCE

REQUIRED:

• Demonstrated success and a proven track record of professional/life experience in specific job functions, projects, industries or military service can substitute for professional experience and/or formal education requirements.
• 5+ years of UX design experience, preferably in SaaS or enterprise software
• UI/UX certifications
• Experience with usability testing, survey development, competitor analysis, and focus groups
• Strong understanding of user research methodologies, UX/UI best practices, and accessibility standards
• Experience working within Agile/Sprint cadences
• Expertise in standard user research tools like Google Analytics and Survey Monkey
• Familiarity with product tour tools, such as Userflow
• Strong proficiency in Figma

PREFERRED:

• Experience with Adobe XD, Sketch, or similar tools is a plus
• Bachelor’s degree or equivalent combination of education and relevant experience
• Understanding of front-end development (HTML, CSS, JavaScript) is a plus

KEY COMPETENCIES

• User Research & Problem-Solving: Ability to analyze user data and translate insights into actionable designs.
• Communication & Collaboration: Strong ability to present ideas, facilitate discussions, and work cross-functionally.
• Design Thinking: Expertise in prototyping, usability testing, and iterative design.
• Strategic Mindset: Ability to align UX improvements with business goals and drive design decisions backed by data.
• Independent and Collaborative Workstyle: Ability to work autonomously with minimal supervision while effectively collaborating in a remote, distributed environment.

CORE VALUES

Step Up For Students believes strongly in two key core values to carry out their mission of “We empower families to pursue and engage in the most appropriate learning options for their children.”:

• Everyone is an asset.
• Every event is an improvement opportunity.

To maintain a positive and effective organizational culture, employees are expected to demonstrate these two core values in their everyday work.

WORKING CONDITIONS & EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver license with proof of insurance.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.