The Animal Welfare Specialist provides humane animal care and superior customer service in accordance with the AHS mission, goals and management philosophy. Supports humane animal husbandry by providing physical and emotional enrichment to all animals, and through feeding, cleaning, and daily maintenance of the kennel facilities. Assists adoption center guests by providing information regarding humane animal care, department services, facilitating visitations with animals, and adoption counseling which includes exceptional human customer service, compassion for our human families and facilitating great human-animal matches.

Provide animals with adequate food, water, exercise, and daily emotional enrichment

Observe, record, and report on animal health and behavior

Maintain animal care records to ensure proper feeding and medicating, and ensure animals receive timely attention from a veterinarian as needed Handle animals in a humane manner according to established safety policies and procedures

Clean and sanitize animal habitats according to the AHS cleaning and disease control protocols

Maintain a clean and safe environment for the animals and the public

Report building and equipment maintenance concerns promptly

Stocking food and supplies, laundry, and dishes as assigned

Provide the highest quality of customer service to clients and visitors

Collaborates with other departments to accomplish departmental and organizational goals

Council potential adopters, following AHS guidelines

Promote a culture of teamwork, positivity, and provide aid to other staff and volunteers

Provide customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices.

Complete adoption paperwork, generate receipts, and maintain animal records in animal management database

Maintain office, front counter, and counseling rooms in a clean and professional manner at all times

Other duties as assigned