Posted 4w ago

Technical Support Engineer - Retail AI Systems (all genders) (Berlin, DE, 10117)

@ GK Software
Berlin, Berlin, Germany
HybridFull Time
Responsibilities:monitoring systems, investigating issues, supporting deployments
Requirements Summary:Hands-on Linux, scripting, networking basics; Git; Python/C++ experience; German and English fluent; strong analytical mindset; customer-facing ownership.
Technical Tools Mentioned:Linux, Git, Python, C++, Docker
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Job Description

Join Nomitri and help bring real-world AI systems into production. We deploy computer vision solutions into retail environments across multiple countries — operating in complex edge + cloud setups and processing millions of events daily.


We’re looking for a highly analytical, hands-on engineer who enjoys digging into complex systems, solving real-world problems, and growing into a key role at the intersection of support, infrastructure, and AI systems.


 


Location: Berlin, Germany (hybrid)


 


What you'll do



  • Monitor and analyze live systems across stores using logs, telemetry, and video data.

  • Investigate and resolve issues in real-world environments (networking, configuration, hardware, deployments).

  • Support and validate deployments — from preparation to rollout in production.

  • Act as a technical interface to customers during rollouts and incident resolution.

  • Work closely with engineering to identify root causes and improve system robustness.

  • Build internal tools, scripts, and automated checks to scale support and operations.

  • Document recurring issues and establish best practices for troubleshooting.

  • Occasionally support on-site deployments across Germany and Europe.


 


What you bring



  • Hands-on experience with Linux systems (CLI, debugging, system interaction).

  • Comfortable working with Git in collaborative environments.

  • Programming experience (e.g. Python, C++, or similar) — you can debug and write small tools/scripts.

  • Basic understanding of networking fundamentals (e.g. connectivity, services, ports).

  • Fluent German and English, with the ability to communicate clearly in technical contexts.

  • Strong analytical mindset — you enjoy investigating issues and finding root causes.

  • High ownership and reliability, especially in customer-facing situations.


 


Nice to have



  • Experience with Docker or containerized environments.

  • Basic knowledge of databases or data analysis (SQL, scripting).

  • Exposure to distributed or edge systems (on-prem + cloud).

  • Familiarity with monitoring, alerting, or observability tools.

  • Experience with computer vision, video systems, or AI-based applications.

  • Background in technical support, field engineering, or system deployment.


 


Why join Nomitri?



  • Real-world impact: Your work directly affects live systems used in stores across multiple countries.

  • Steep learning curve: Deep exposure to Linux, networking, distributed systems, and AI-powered applications.

  • Bridge role: Grow beyond support into infrastructure, DevOps, or MLOps over time.

  • Hands-on from day one: Work on real deployments, not just internal tooling.

  • Close to the product: Collaborate directly with core engineers and influence system improvements.

  • Learn from top engineers: Work closely with a highly experienced, international team (ex-Meta, Amazon, Qualcomm, ASML, …).

  • Strong growth potential: Ideal role for ambitious engineers who want to quickly expand their technical scope.


 


Sounds good? If you enjoy solving real problems in complex systems and want to grow fast — we should talk.