The Sales Rep works with clients in identifying their needs in order to promote and sell appropriate company products and services

ROLE AND RESPONSIBILITIES

• Meets monthly sales goals
• Assists in Managing and growing existing accounts through daily telephone cold calling & following up on prior calls 
• Assists account managers within their territories 
• Develops and maintains effective professional relationships with clients. 
• Assists, Educates and upsells clients company products and services, as well as occasional visits as needed. 
• Identifies revenue opportunities through communications, programs and other activities as needed 
• Builds up detailed knowledge about the company's products 
• Tracks and communicates progress of metrics 
• Performs other related duties as assigned or requested 
• Provides professional, knowledgeable, courteous customer service 
• Meets customer needs, offers options, resolves problems and follows up with customers 
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members 
• May Travel
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• Other duties as assigned  

EDUCATION, TRAINING AND SKILLS

• High school diploma or equivalent required
• At least 2 years of experience in customer service and data manipulation; within a warehouse environment preferred
• Email and written messaging with intermediate Excel knowledge
• Working knowledge of warehouse management systems preferred
• Must be able to work in fast-paced team environment with general supervision 
• Proficient English abilities required
• Ability to follow documented procedures, standards and policies
• Familiarity with continuous improvement methods preferred
• Excellent time-management skills