HiringCafe
Posted 2mo ago

Care Navigator

@ Priority Ambulance
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Augusta, Georgia, United States
OnsiteFull Time
Responsibilities:Facilitating telehealth, Engaging patients, Coordinating care
Requirements Summary:High school diploma or equivalent; preferred EMS/nursing certification; 1+ years healthcare/telehealth/patient coordination experience; strong technical, verbal and written communication, multitasking and problem-solving skills.
Technical Tools Mentioned:Telehealth software, Video visit systems, Electronic documentation systems
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Job Description

Primary Purpose



The Care Navigator serves as a critical link between patients, emergency responders, and clinical teams by coordinating telehealth visits and supporting patient engagement activities. This role ensures timely care delivery and enhances patient experience through proactive communication and scheduling.



 



Scope Statement



Facilitates real‑time telehealth between EMS crews and our medical group and drives patient engagement and scheduling for OnDemand Visit programs to improve access, experience, and gap closure.



 



Key Responsibilities



Telehealth Facilitation




  • Coordinate and facilitate telehealth visits between EMS crews and medical group professionals on low-acuity 911 calls

  • Operate video visit equipment and manage related documentation



 



Patient Engagement & Care Coordination




  • Conduct proactive outreach during after‑hours and weekends to educate patients on ODV services, address barriers, and convert calls into scheduled in‑home or virtual visits

  • Coordinate timely follow‑ups (including within 24 hours for TOC) and schedule visits with ODV clinicians using structured engagement methods such as motivational interviewing and



objection handling




  • Identify patients needing additional support and escalate appropriately to care coordinators, social workers, or community health workers



 



Program Alignment & Quality





  • Support ODV programs (Pathways℠, CareLINC℠, Guide℠) to reduce avoidable ER visits and improve gap closure

  • Conduct patient satisfaction surveys and other engagement activities as assigned



 



Compliance & Training




  • Accurately document all patient interactions in the appropriate system(s) of record while maintaining confidentiality and adhering to HIPAA and organizational compliance standards

  • Maintain up‑to‑date knowledge of ODV services, health‑plan programs, workflows, and local resources to ensure accurate guidance and seamless care transitions across clinicians, EMS, and internal teams

  • Meet or exceed performance expectations, including contact, conversion/scheduling, visit completion, and quality metrics