DISTRICT LEADER
OVERVIEW
The primary role of the District Leader is to provide leadership, direction, and support to multiple store locations within an assigned area. The District Leader will plan, implement and follow up on all company initiatives and processes within the district. This position is responsible for driving sales and profitability while ensuring the guest experience is exceptional. The District Leader will be teaching,
coaching, and training future leaders. This position is responsible for building strong teams with a focus on the guest experience, associate development and exceeding company goals.
LEADERSHIP
§ Foster a positive work environment that encourages feedback and innovation
§ Motivate associates to achieve their maximum potential
§ Communicate both verbally and in writing with all associates and leadership team
§ Conduct store visits to motivate, inspire, train, and provide feedback on their people and store operations.
§ Review all store results on each visit with store leadership to development and identify opportunities
§ Communicate in a clear, positive and professional manner designed to educate, inspire, motivate and direct behavior of all store associates
PEOPLE
§ Recruit, develop, and retain great leaders to ensure stores are staffed and delivering for the guest
§ Utilize company training tools to fully develop associate potential
§ Coach, give direct and honest feedback, and counsel associates for improved performance
§ Each quarter formally review with Store Leaders their opportunities
§ Deliver any needed progressive steps of discipline to include verbal and written warnings
§ Interact regularly with all levels of associates to gain insight on morale and to learn from them ways to improve operations and guest experience
DRIVE FOR RESULTS
§ Drive and maximize district sales to achieve goals
§ Control and minimize shrink to meet company expectations
§ Plan and control payroll within budget
§ Drive company initiatives with a focus on goal attainment and expense control
PLANNING AND TIME MANAGEMENT
§ Demonstrate the ability to plan and prioritize Company objectives
§ Properly manage time to ensure all people and operational goals are achieved
§ Effectively organize resources and communications to maximize personal and district performance
§ Work with the Store Leaders on planning, assigning and achieving their goals
GUEST EXPERIENCE
§ Establish, teach, and demonstrate exceptional guest interaction
§ Provide associates training and development to ensure the guest receives an exceptional experience
§ Provide positive resolutions to challenges and complaints from guests
§ Address complaints and problem solve when appropriate with the assistance of the Associate Relations and the VP of Store Experience
VISUAL
§ As a partner to the Visual District Leader ensure the company standards for visual presentation, signage, cleanliness, and
organization are met
§ Consistently communicate as a field merchant to identify and maximize business opportunities
§ Develop partnerships with malls and centers to pursue and generate marketing opportunities
STORE OPERATIONS
§ Utilize all available tools ensure the stores are running at maximum efficiency
§ Work with stores to achieve accuracy in shipping, receiving, and cash control
§ Communicate consistently with associates to ensure understanding and execution of company initiatives
PERSONAL CHARACTERISTICS
§ Show initiative to assume additional responsibilities.
§ Demonstrate the ability to adapt to changes
§ Exemplify a “Whatever It takes!” spirit.
§ Travel (up to 75%) from store-to-store, within a given geographic area.
§ Ability and willingness to travel overnight for visits, training and business meetings
§ Ability to work varying days and hours, based on business needs
QUALIFICATIONS
§ Multi-store retail leadership experience required
§ Minimum of 5-years District Leader experience with proven results
§ Strong people, leadership, recruiting, training and operational skills
§ Effective written and verbal communication skills with stores, VP of Store Experience and Home Office
§ Strong aptitude for interpreting retail data and applying solutions as problems arise
§ Ability to adapt to change and assume added responsibilities
§ Proven track record of driving results, while controlling shrink and payroll
§ Foster a positive and motivating work environment, encouraging feedback and innovation
§ Have established, taught, and demonstrated exceptional guest relationships through training, development, and lead by example in a specialty retail environment
§ Ensure high store standards including cleanliness are maintenance
§ Physical Requirements include; the ability to stand for up to 4 hours and lift up to 50 pounds
COMPETENCIES
§ Leadership: Demonstrates strong leadership qualities and is able to oversee and delegate
§ Results Orientation: demonstrates the ability to consistently deliver results and achieve goals
§ Communication: effectively conveys information and ideas in concise and meaningful way through both written and verbal communication
§ Teamwork/Collaboration: effectively develops relationships and encourages idea-sharing that facilitates the accomplishment of goals
WORK ENVIRONMENT
This job primarily operates in a climate-controlled, indoor area.
REQUIRED PHYSICAL ABILITIES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
§ Must have ability to bend, stoop, reach, stand, move from one area of the building to another regularly
§ Must be able to sit and use a computer for an extended period of time
§ Manual and physical dexterity needed to operate a computer keyboard and handle paper documents repetitively
§ Sufficient near vision acuity to read information appearing on computer display screen, in hand-written forms, and printed on paper
§ Adequate hearing and verbal abilities to communicate effectively in person and by telephone
§ Ability to lift and carry items weighing up to 25 pounds
ADDITIONAL COMPENSATION
§ Bonuses
§ Store Discounts
WORK LOCATION
§ Multiple locations
BENEFITS
§ Health insurance
§ Dental insurance
§ Vision insurance
§ Retirement plan
§ Paid time off
This description is intended to illustrate the types of duties and levels of responsibility required of the position. It does not necessarily include all of the specifically related functions and tasks of this position, and does not limit the assignment of additional related duties not mentioned.