The Hospitality Aide is responsible for providing non-clinical support and assistance to residents in a healthcare or long-term care facility. This role involves helping residents with daily activities, maintaining a clean and comfortable environment, and ensuring that their needs are met in a compassionate and respectful manner. The Hospitality Aide supports the nursing and care teams by providing excellent customer service, engaging with residents, and enhancing their overall quality of life.

Key Responsibilities:

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  Resident Assistance:

  
  
  
  
  
  • Provide companionship and engage with residents through conversation, activities, and social interaction.
  
  
  • Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible.
  
  
  • Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable.
  
  
  • Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed.
  
  
  
  


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  Environment Maintenance:

  
  
  
  
  
  • Ensure residents’ rooms and common areas are clean, organized, and free from hazards.
  
  
  • Deliver and distribute clean linens, towels, and other supplies as needed.
  
  
  • Assist with setting up and cleaning dining areas before and after meals.
  
  
  • Help maintain a pleasant and comfortable living environment for all residents.
  
  
  
  


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  Resident Comfort:

  
  
  
  
  
  • Support residents in maintaining a sense of dignity and independence.
  
  
  • Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks.
  
  
  • Provide emotional support to residents by offering a kind ear and ensuring their comfort and satisfaction.
  
  
  
  


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  Team Support:

  
  
  
  
  
  • Work collaboratively with nursing and care staff to ensure that residents’ needs are met.
  
  
  • Report any concerns regarding residents' health or well-being to the nursing team promptly.
  
  
  • Assist with transporting residents to activities, dining areas, or appointments within the facility.
  
  
  
  


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  Activity Support:

  
  
  
  
  
  • Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities.
  
  
  • Encourage residents to participate in facility programs and help them navigate to and from activities.