Title: Assistant Center Manager 

Reports To: Center Manager

Classification: Hourly + Bonus

Supervises: Guest Service Associates and Wax Associates

Job Summary

The Assistant Center Manager (ACM) supports the Center Manager in being responsible for 

ensuring every guest has a memorable and inviting experience, while delivering the company's 

desired financial results. This includes but is not limited to; consistently modeling guest service 

behaviors, recruiting, development and retention of talent, loss prevention, expense control, 

training & coaching and center cleanliness. Please note this position requires the sale of retail 

products and wax passes.

Duties and Responsibilities:

The ACM assists the Center Manager in the following:

Guest Experience:

• Ensures the center exceeds guest's expectations by delivering an inviting and memorable 

guest experience with every guest that walks in the door.

• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for 

life. Promotes sharing the experience with friends.

• Trains Associates to establish trust and build guest confidence by becoming experts in 

package sales and products to reach their goals and produce desired results

• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a 

positive lasting impression.

Sales Leadership:

• Produces results consistent with monthly goals. Manages productive center shifts to ensure 

center meets and exceeds key performance objectives. Lead Associates to do the same by 

embracing, practicing, and coaching all guest experience behaviors.

• Partners with Center Manager to take smart risks and seek creative value-added solutions to 

challenges.

• Takes ownership and accountability for creating a positive work environment that increases 

productivity and reduces turnover by sharing all best practices.

• Communicates business goals and priorities to maximize Associate performance, increase 

sales opportunities and profitability.

• Celebrates positive Associate performance and partners with District Manager/ Center 

Manager to identify performance opportunities for ongoing feedback and development. 

Administers Performance Improvement Plans, when necessary, in a fair and consistent manner.

• Maintains presence through effective floor sales leadership, ensuring staff coverage in all 

areas of the center.

• Analyzes business reports, creates and executes Action Plans, in partnership with the District 

Manager/ Center Manager, to improve any results.

Talent Management:

• Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver 

the desired results.

• Motivates and trains all Associates through brand programs in sales, guest service and 

product knowledge.

• Understands and communicates the company's vision and core values to promote teamwork, 

and partner in building a team focused on driving the growth of the center.

• Maintains an open center environment where Associates are free to express their concerns 

and feelings without the fear of retaliation or ill will.

• Motivates Associates to take action to achieve sales goals and drive positive results daily.

• Demonstrates professional written and verbal communication when engaging in all business 

transactions with guests, Associates and the Corporate Office.

• Communicates effectively with the Center Manager, Associates and peers, including the 

cascade of information necessary to manage the business.

Visual Management:

• Coaches and directs Associates on the implementation of visual marketing guidelines and 

ensures compliance to the company standards.

• Implements all promotional and visual marketing moves as directed.

• Ensures the center is neat, clean and organized, the lobby is filled to the correct capacity and 

that all products and marketing are represented as directed.

• Maintains all brand visual and cleanliness standards.

Operational Management:

• Ensures compliance to company standards per the Center Operations User Guide.

• Ensures Wax Associates are properly licensed.

• Manages and adjusts schedules and daily tasks to meet business goals.

• Supports Center Manager in Loss Prevention guidelines through proper inventory procedures.

• Ensures all areas of the Center, including storage room and desk are neat, clean, organized 

and operating to company standard.

• Follows all safety standards to ensure a safe work environment.

• Supports Center Manager in meeting or exceeding monthly budget targets for sales, cost of 

goods, labor, and administrative.

• Other duties as assigned.