Posted 4w ago

Production Support & Incident Manager

@ Think Tank
Washington, District of Columbia, United States
OnsiteContract
Responsibilities:leading incidents, coordinating support, analyzing causes
Requirements Summary:Bachelor's in IT/Computer Science; 8-12+ years incident management experience; ITIL; troubleshooting; monitoring tools; experience with Federal Financial Systems.
Technical Tools Mentioned:ITIL, Monitoring tools, Incident management tools
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Job Description

*US Citizenship Required

*Onsite Position in Washington DC

*Position is subject to contract award

Role Description:

Leads incident response, root cause analysis, and resolution efforts. Ensures system uptime and coordinates support activities across teams.

Minimum Degree Required: Bachelor's in IT, Computer Science, or related field

Years of Experience Required: 8–12+ years

Minimum Skills Required: Incident management, ITIL, troubleshooting, monitoring tools, working with Federal Financial Systems