Job Purpose
The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.
Essential Functions
- Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
- Initiate and obtain sales through lead lists while meeting productivity metrics
- Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
- Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
- Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
- Place orders for new service and/or changes to existing service through multiple internal ordering systems
- Maintain, track, change, and input leads through SalesForce.com
- Take direction from upper management and complete administrative duties
- Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program
Education
- Four years of High School or equivalent
Experience
- 0 to 2 years of experience
- Prior experience in sales or marketing highly preferred
- Prior experience in telecommunications preferred
- Prior experience in a call center preferred
- Strong organizational and time management skills preferred
Special Knowledge, Skills, and Abilities
- Excellent oral, written, and interpersonal communication skills necessary
- Knowledge of Microsoft programs and applications
- Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
- Proficient problem solving and analytical skills
- Demonstrated success working in a sales environment
Supervisory Responsibilities
No Supervisory Responsibility