• Administers the implementation, maintenance, coordination, and communication of the benefit program including medical, dental, vision, FSA’s, HSA’s, life, and AD&D, short and long-term disability, COBRA, retirement plans, and other voluntary benefit programs. Identifies and facilitates changes and/or additions to programs that are competitive and reflect the changing needs of employees. Develops strategic communication plans for program initiatives. 
• Assists employees and benefits providers with resolving complaints, concerns regarding coverage eligibility, payroll discrepancies and denied claims. 
• Performs invoice reconciliation and audit of enrollment data with carriers. 
• Coordinates programs related to employee leaves and ensures compliance with laws and regulations related to FMLA, ADA, ADEA, Worker’s Compensation, COBRA, HIPAA, ERISA, USERRA, and other appropriate legislation; serves as liaison with other agencies, physicians’ offices, employees, and other healthcare providers relative to these functions.
• Communicates with, supports, and counsels employees and managers regarding benefits programs including eligibility and coverage explanations and assistance with issues and applications; explains benefit programs; coordinates annual open enrollment activities.
• Assists in the development and implementation of HR policies and procedures covering benefits and other HR-related policies. 
• Provides training on and benefits-related items to the HR Team, employees, and managers.
• Administers retirement plans, including working with consultants and account managers. 
• Continuously evaluates, recommends, and implements more efficient and effective processes and procedures and ensures all processes are accurately documented for training and back-up purposes. 
• Communicates and builds strong relationships with third-party administrators and benefits providers. Assists in managing vendor relations and resolving policy and system issues. May work with third-party administrators and HRIS team to update system requirements and data. 
• Acts as back-up in managing emails and voice mails in the benefits email box.
• Provides HR operations support including but not limited to answering questions regarding pay and bonuses, reviewing salary changes for conformance to organization policy an assisting in the processing of wage changes. 

Education:  College coursework in business or HR administration.

Experience:  A minimum of two (2) years’ experience in benefits administration and at least five (5) years’ experience in office administration.

Certification:  N/A

Licensure:  N/A

Knowledge, Skills, and Abilities:

• Knowledge of FMLA and ADA rules and regulations including end-to-end leave of absences.
• Knowledge of benefits administration.
• Advanced computer skills including using Excel to create and manage large data sets. 
• Ability to develop and maintain effective working relationships with others.
• Knowledge of quantitative and qualitative research methods.
• Knowledge of human resource laws, regulations, and best practices.
• Excellent written and verbal communication skills, including presentation skills. 
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Proficient with Microsoft Office Suite or similar software.

Education:  College degree in business or human resources administration.

Experience:

• Hospital or healthcare experience.
• Experience with Oracle Cloud and Dimensions.

Certification:  SHRM or HRCI certification(s).

Exposure Categories: 

• Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.
• Other potential hazard(s): possible exposure to chemical substances; possible exposure to hostile individuals.

• Ability to sit from 6-7 hours daily at a desk and/or computer terminal.
• Ability to bend at the knees and stoop for filing.