HiringCafe
Posted 2w ago

Customer Service Representative

@ Prinsco
View All Jobs
Jesup, Iowa, United States
$20-$23/hrOnsiteFull Time
Responsibilities:Deliver service, Manage orders, Coordinate communication
Requirements Summary:High school diploma or GED required; six months of customer service experience preferred; strong interpersonal and communication skills; proficient with Microsoft Office and Dynamics 365.
Technical Tools Mentioned:Microsoft Office, Microsoft Dynamics 365
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Job Description

Customer Service Representative (CSR)



Why This Role Matters



As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.



This position will report to the Customer Service Supervisor.




What You’ll Be Responsible For



Customer Experience





  • Deliver friendly, professional, and solutions-oriented service to customers and internal partners.




  • Serve as a trusted point of contact for customers throughout the order fulfillment process.




  • Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.





Order Management & Accuracy





  • Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).




  • Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.




  • Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.





Collaboration & Problem Solving





  • Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.




  • Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.




  • Respond professionally and tactfully to customer credit or approval inquiries.





Product Knowledge & Growth





  • Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.




  • Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.




  • Support Dispatch and other operational teams as needed.




  • Participate in cross-training, continuous learning, and improvement opportunities.






What We Need





  • A customer-first mindset with strong communication skills




  • Attention to detail and comfort managing multiple priorities




  • Ability to collaborate across teams in a fast-paced environment




  • Willingness to learn new systems, products, and processes






Why You’ll Love Working Here





  • Be part of a team that values collaboration, safety, and doing the right thing




  • Gain exposure to multiple parts of the business and build valuable operational experience




  • Opportunities for learning, cross-training, and career growth