Department: Operations
Reports To: Repair Lead
FLSA Classification: Non-Exempt
Work Comp Class Code:
EEO Job Category: 7 Operatives
Pay Grade: Individual Contributor I
Job Summary
The Operations Associate supports the day-to-day execution of Vivacity’s pre-deployment process, helping ensure assets are prepared, processed, and moved efficiently. This role delivers high-quality service across multiple functions and contributes to seamless, coordinated workflows in various departments. The Operations Associate must be willing to flex into other areas (such as production, inventory, or related functions) as business needs dictate.
Essential Functions
Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
Complete computer repair process, cleaning, removing, and replacing parts using provided tools
Complete orders with services that include, but not limited to pre wiring carts, white gloving, asset tagging, and green boxing
Verify that outgoing deliveries meet company quality standards
Pick, pack, and ship orders according to purchase orders
Ensure cleanliness of work environment, and equipment are functioning and properly maintained
Cross trained in production, warehouse, inventory, and repairs as business dictates
Learn and follow the receiving process, including checking incoming shipments and documenting accuracy.
Understand and participate in inventory count procedures to help maintain accurate stock levels.
Learn the parts picking process, ensuring correct items are selected and prepared.
Present relevant updates, details, and data to designated lead
Uphold safety standards in respective work environments
Perform other duties as assigned
Knowledge, Skills & Abilities
Thorough understanding of, or the ability to quickly learn, production, warehouse and repairs operations and machinery
Excellent verbal and written communication skills
Ability to prioritize competing priorities and delegate them when appropriate.
Expert technical skills with the ability to troubleshoot and assist and train others
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a fast-paced environment
Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
Excellent customer service skills
Ability to work independently
Values
Carry passion.
Desire excellence.
Keep dreaming.
Build community.
Be Vivacious.
Education & Experience
High school diploma or equivalent required
Associate’s degree or equivalent combination of education and experience highly preferred
Additional Requirements
Prolonged periods of sitting or standing at a desk and working on a computer
Ability to operate job-related machinery
Ability to bend,sit, and lift up to 50 lbs
This position requires the ability to stand for up to 8 hours per day