As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Techinical Service Engineer – Bogota, Colombia
Position Overview
Perform field service activities including installation, preventive and corrective maintenance, upgrades, technical support, and service training for customers and distributors in Colombia and other Spanish-speaking LATAM regions.
Key Responsibilities
• Ensure completion of service order tasks in our system in compliance with the current SLA policy
• Monitor technical customer complaints, escalate issues to the appropriate stakeholders, and follow up until closure
• Create technical service quotations and manage spare parts orders
• Monitor spare parts safety stock levels and consumption, and prepare and submit replenishment orders with the Import department
• Ensure organization and maintenance of the service workshop following 5S principles
• Demonstrate a continuous improvement mindset, strong collaboration, cooperation, and sense of ownership, while considering cross-departmental input
• Support the implementation and availability of the HLM service contracts portfolio, including new packages and differentiated contract options promoted by the manager
• Follow and apply SOPs for the Technical Service department based on the company’s business model
• Utilize the technical software management system to manage and track service calls
• Monitor service operation performance indicators, record service documentation, and ensure timely usage and uploading of all relevant data
• Ensure continuous improvement of service procedures in collaboration with the Quality department
Skills and Experience
• Field service activity experience
• Experience with medical devices desirable
• Knowledge and experience with extracorporeal circulation machines desirable
• Travel required: approximately 75%
• Field-based / on-site position
Education
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Automation Engineering, or a related engineering field
• Advanced spoken and written English – mandatory
What we can offer you
In addition to providing you with a supportive, inclusive and collaborative environment where you will feel empowered to take ownership and drive meaningful change, we will reward you with the following:
• A dynamic role in an advanced Medical Device environment interfacing with all worldwide regulatory landscapes supporting your professional career growth
• Exposure to a State-of-the-Art medical device development process, in close co-operation with international clinicians
• Competitive base salary
If you like the sound of the above and feel energized by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!