Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations
About the Role
The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.
This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.
This is an operational command-support role.
Core Responsibilities
1. Workforce Scheduling & Coordination
Assign daily and weekly shifts based on availability, qualifications, and operational needs
Maintain optimal staffing levels while managing overtime exposure
Communicate schedule updates clearly and promptly
Make real-time adjustments to staffing plans as conditions change
2. Real-Time Attendance Monitoring
Track employee attendance and punctuality
Monitor shift check-ins and verify coverage status
Identify no-shows or late arrivals immediately
Coordinate rapid response coverage for call-outs
3. Security Operations Center (SOC) Responsibilities
Verify visitor access requests in accordance with site protocols
Grant or deny entry authorization based on established procedures
Coordinate verification of mail and package inspections when required
Issue real-time operational updates to field teams and management
Maintain accurate logs of access decisions, attendance records, and escalations
Monitor internal systems to ensure continuous operational visibility
4. Escalation & Incident Coordination
Serve as first point of contact for operational disruptions
Escalate issues to Company Management when appropriate
Document incidents and unusual occurrences accurately
Maintain calm, professional communication during time-sensitive situations
5. Reporting & Documentation
Maintain detailed scheduling and attendance records
Generate shift coverage reports
Track trends in absenteeism and coverage gaps
Support operational data tracking and improvement initiatives
Qualifications
3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
Strong organizational and multitasking skills
Ability to make sound decisions under pressure
Excellent verbal and written communication skills
Strong attention to detail
Proficiency in Microsoft Office (Excel required)
Experience in private security, logistics, dispatch, or workforce management preferred
Work Environment & Expectations
On-site role in Manhattan
40+ hour structured schedule
Includes weekend shifts
Fast-paced, real-time operational environment
Requires high responsiveness and decision-making ability
What Success Looks Like
Minimal unfilled shifts
Rapid response to call-outs
Accurate and timely documentation
Professional escalation handling
Reduced operational disruptions
Strong collaboration with Field Management
Career Path
Scheduling & Operations Specialist
↓
Senior Scheduling & Operations Specialist
↓
Manager, Scheduling & Operations
↓
Senior Manager
Clear advancement is based on performance, operational maturity, and leadership readiness.
Why Join GLOBAL OPS
Competitive compensation aligned with NYC market
Structured weekly schedule
Clear role boundaries
Defined growth pathway
Opportunity to work at the operational core of a growing security organization