JOB SUMMARY

The Network Relations Specialist role executes initiatives related to building and maintaining relationships with itel’s network of repair firms, providing process training, conducting restoration marketing and event planning, network development support administration, process development and improvement, and onboarding. 

KEY RESPONSIBILITIES

• In partnership with the Director of Network Relations, develops a standardized, documented marketing and training strategy for repair firms for increased participation and engagement.
• Leads development of and relationship management activities with qualified restoration companies
• Serves as a liaison between the repair firms and internal itel departments
• Creates training and/or marketing collateral materials that align with itel’s strategy
• Evaluates effectiveness of existing marketing and training programs; makes required process improvements to support desired business outcomes
• Responds quickly and effectively implements changes to repair firm development strategy and processes
• Manages database of prospects and onboarded repair firms and analyzes reports in order to effectively track and maintain all the status of the firms
• Collaborates with various business units on strategic planning, process development, and process improvement

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• At least 2 years’ experience in sales, recruiting, or marketing
• Proven ability to develop and implement new processes and facilitate client adoption
• Ability to organize and manage multiple priorities and work in a fast-paced environment
• Strong data analysis and problem-solving skills
• Strong customer service and relationship management orientation 
• Ability to analyze, interpret, and understand complex insurance and credentialing requirements
• Effective written and verbal communication skills
• Ability to prioritize, plan, and meet project goals and expectations.
• Experience working with and maintaining confidential information
• Proficient in Microsoft Office Applications 

PREFERRED

• Bachelor degree or equivalent work experience
• Salesforce and web technology proficiency preferred
• Understanding of insurance products and construction industry 

KEY COMPETENCIES

• Results-Oriented:  ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
• Adaptability to Change:  ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
• Interpersonal Communication:  ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions
• Team Orientation and Collaboration:  ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Accountability:  ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
• Cultural Competence:  ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions