Western Tidewater Community Service Board welcomes you to join our team!

At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care.

We are seeking a Full-Time Children’s Crisis Stabilization Unit Program Manager in Windsor, VA

We’re Hiring: Full-Time Children’s Crisis Stabilization Unit Program Manager – Windsor, VA

Are you passionate about making a meaningful difference in the lives of children and adolescents during their most critical moments? We’re looking for a dedicated and compassionate Children’s Crisis Stabilization Unit Program Manager to lead and support our team in Windsor, VA.

In this impactful leadership role, you’ll help shape a safe, supportive, and trauma-informed environment for youth in crisis. As Program Manager, you will play a vital role in guiding daily operations, mentoring direct-care staff, and ensuring the highest quality of care for the children and families we serve.

This is more than just a management position—it’s an opportunity to inspire a team, influence positive outcomes, and be a steady presence for young people who need support the most. If you thrive in a collaborative environment, value compassionate care, and want to lead a program that truly changes lives, we encourage you to apply.

Responsibilities & Duties

As the Children’s Crisis Stabilization Unit Program Manager, you will be instrumental in maintaining excellence in care and operations. Your responsibilities will include supporting direct-care staff, overseeing daily unit functions, and ensuring that services remain consistent with best practices in trauma-informed care for children and adolescents experiencing crisis.

·        Supervising the delivery of crisis stabilization services for children and adolescents in the residential unit.

·        Overseeing day-to-day operations, ensuring quality and compliance with standards.

·        Training, supervising, and evaluating staff performance.

·        Provide day-to-day leadership and guidance to CCSU direct-care staff during assigned shifts

• Support the delivery of crisis stabilization services to children and adolescents in a short-term residential setting
• Assist with staff supervision, including mentoring, coaching, and performance feedback
• Ensure staff follow policies, procedures, and safety protocols at all times
• Support implementation of individualized treatment and behavior support plans
• Monitor unit activities to maintain a safe, structured, and therapeutic environment
• Respond appropriately to behavioral crises, utilizing approved de-escalation and intervention techniques
• Assist with documentation, shift reports, and communication with clinical and leadership staff
• Help train new staff and model professional, ethical, and trauma-informed care practices
• Communicate effectively with families, community partners, and interdisciplinary team members as needed
• Report incidents, concerns, and trends to the Program Manager or designee
• Ensure compliance with state regulations, licensing standards, and agency expectations

Qualifications and Skills as the Program Manager

·        Experience working in a residential setting

·        2 years of management experience

·         Candidate for Residency or Social Work Supervisee; Resident in Counseling, Social Work Supervise (Preferred, but not required)

·         Valid Driver’s License with acceptable DMV Record.

Benefits for Full-Time (Insert Position):

·        Health Insurance/Life Insurance

·        Virginia Retirement System plan

·        Flexible Spending Account (FSA)

·        Vacation/Sick leave/Holiday pay

·        Legal Resources

·        VA529-Tuition Savings

·        Critical & Accidental Insurance

·        Tuition discount-South University

·        Aflac

·        Working Advantage – shopping discount

To Apply:

Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org.   ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol & smoke free workplace.  Visit our website, www.wtcsb.org for more information or email [email protected] .

WTCSB is an equal opportunity employer 

#IND123