Position Information

Location: Sheraton Raleigh Hotel

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. The Security Officer promotes a safe and welcoming environment for guests and associates by maintaining order, enforcing property policies, and responding to incidents. This role is responsible for patrolling hotel grounds, monitoring security systems, and investigating and documenting events such as theft, injury, or property damage.

Responsibilities:

What You’ll Do

Patrol interior and exterior areas to identify safety risks, suspicious behavior, or security breaches.
Monitor and document activity from security cameras, reporting any unusual or unsafe conditions.
Control access to associate entrances, issue and collect visitor passes, and safeguard hotel keys.
Respond to incidents including theft, property damage, unlawful entry, or guest disturbances, creating clear written reports.
Assist with lost and found, secure property, and maintain detailed activity logs.
Support emergency response efforts including fire, medical, severe weather, or evacuation procedures.
Generate associate identification cards and assist with other security-related administrative tasks.
Collaborate with hotel leadership and associates to ensure a safe and positive guest experience.

What You’ll Bring

Previous security, hospitality, or customer service experience preferred.
CPR and First Aid certification (or willingness to obtain after hire).
Ability to write clear, professional incident and investigative reports.
Strong interpersonal skills with the ability to remain calm and tactful in stressful situations.
Basic computer skills (Microsoft Office Suite).
Bilingual in English and Spanish preferred.
Available to work second and/or third shift or as needed

Other information:

What You Can Look Forward To

Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
DailyPay option
Employee Assistance Program (EAP)
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities for growth