nnSUMMARY STATEMENTnAssures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.nPRIMARY DUTIES AND ACCOUNTABILITIESnnAudit and balances reports from the daily shift.nSchedules guest's wake up calls for the following day.nVerifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.nCompletes any reports or projects assigned by management/ supervisor.nChecks guests into and out of the hotel in an accurate, speedy, and courteous manner.nEfficiently handles all payments received.nBalances/verifies all monetary transactions in the appropriate accounts.nEnsures that guest privacy is maintained.nResponsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.nnGuest ServicennOffers guests assistance whenever possible.nResponsible for resolving escalated customer relations issues.nAnswers inquiries pertaining to hotel policies and services.nMust respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.nResponsible for positively representing and promoting the property.nEnsures systems and procedures are in place and followed for guest safety and security.nnOther Duties as AssignednnEnsures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.nProperly compiles, completes, and distributes reports to all management and relevant staff.nReports any maintenance, security, or safety issues to the appropriate staff.nnSKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCEnnHigh School Diploma or GED required.nPrevious front desk experience highly preferred.nPrior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.nExcellent organizational and prioritization skills.nAbility to work well and collaborate with others.nAbility to work overnight.nSuperior customer service skills.nExcellent communication skills.nMay be required to stand for an extended period of time.nAble to work a flexible schedule (weekends and holidays).nMust be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shiftnnnnnJob Types: Full-time, Part-timennnPay: $16.00 - $19.00 per hournnnBenefits:nn401(k)nDental insurancenEmployee discountnHealth insurancenLife insurancenPaid time offnVision insurancennnSchedule:nn8 hour shiftnHolidaysnNight shiftnOvernight shiftnWeekends as needednnnnnAbility to Commute:nnSchaumburg, IL 60173 (Required)nn