Welcome to American Family Insurance, where your passion for helping others can truly flourish. As a Customer Service Representative based in our Tucson/ Vail, Arizona office, you'll be a pivotal member of our friendly and dedicated team, providing excellent customer support to our valued clients. Embrace the opportunity to work in a collaborative environment that celebrates positivity and growth, as you engage with policyholders, guiding them through their inquiries and providing exceptional service every step of the way. This on-site role offers you the chance to build meaningful relationships by addressing customer needs in person, demonstrating our unwavering commitment to personalized and attentive care. If you're driven by a desire to make a positive impact and be a central figure in a supportive work culture, then American Family Insurance is excited to welcome you to our family. Apply today and be part of a team that values your contributions and nurtures your career development.

Salary Range: $17.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Disability Insurance

Hands on Training

Retirement Plan

Insurance License: Must hold, or be willing to obtain, an active Property & Casualty Insurance License (or Personal Lines License) prior to hire.

Education: High school diploma or equivalent is required.

Experience: Prior customer service experience is advantageous.

Communication Skills: Strong verbal communication skills with a positive and friendly demeanor.

Problem-Solving: Ability to resolve customer inquiries efficiently and effectively.

Organizational Skills: Must possess excellent organizational skills and the ability to multitask.

Adaptability: Comfort with learning new processes and systems.

Availability: Willingness to work on-site in Tucson, Arizona without the option for remote work.

Team-Oriented: Strong collaborative skills to work productively within a team.

Customer Support: Provide exceptional service to policyholders by addressing their inquiries and resolving issues in a timely manner.

Claims Assistance: Guide customers through the claim process, ensuring they understand the necessary steps and assisting with documentation as required.

Policy Updates: Handle requests for policy modifications, renewals, and cancellations with accuracy and efficiency.

Data Management: Maintain accurate and up-to-date customer records within the company's database.

Problem Solving: Investigate and resolve customer complaints, addressing their concerns effectively and striving for a satisfactory resolution.

Team Collaboration: Work closely with colleagues to ensure a seamless customer experience and maintain a supportive workplace environment.

Interested in a growing, rewarding career? As part of the third largest insurance company in the nation, you'll be a trusted, caring advisor in your community, and you'll work to inspire, protect and restore the dreams of American Family Insurance customers.

We're there for our customers in their time of need. We help them recover from tragedies and accidents. We repair cars and homes and even help rebuild entire towns.

We currently provide a variety of insurance products including car, home, life and commercial policies for families and businesses in 19 states.

Joining our agency family isn't just a highly rewarding career ” it's the chance to make a positive impact on our customer's lives.