The Account Executive role involves strategic planning, client relationship management, and collaboration with cross-functional teams to ensure the delivery of high-quality services. The successful AE is fast-paced and knows how to create long-term, trusting relationships with our clientele. The Account Executive’s role is to oversee a portfolio of assigned customers, develop new business from existing customers, and actively seek new sales opportunities.
Duties Include:
- Client Relationship Management:
- Serve as the main point of contact for key client accounts.
- Build and maintain strong, long-term relationships with clients.
- Directs, coordinates and oversees day-to-day activities of client projects in progress
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Estimate date of delivery to customer, based on knowledge of manufacturers’ production and delivery schedules
- Team Collaboration:
- Work closely with internal teams, including sales, marketing, and project management, to ensure coordinated efforts.
- Provide direction and support to account teams to achieve client satisfaction.
- Revenue Growth:
- Identify opportunities for account growth and upselling services.
- Contract Negotiation and Management:
- Lead negotiations for contracts and agreements, ensuring favorable terms for both parties.
- Problem Resolution:
- Address and resolve client issues in a timely and effective manner.
- Act as a liaison between clients and internal teams to ensure smooth communication.
- Performance Analysis:
- Analyze key performance indicators (KPIs) and metrics to assess account performance.
- Prepare regular reports for clients and internal stakeholders.
- Internal Collaboration
- Attends all sales/staff meetings, company meetings, and training seminars as may be required.
- Works primarily from the FMG Showroom when not out in the market. Work from home is permitted at the discretion of division leadership.
- Prepares reports of business transactions and keeps expense accounts