ABOUT THE ROLE

Front Office Managers oversee and support front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries.

Essential Duties:

• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help subordinates overcome obstacles and deal with problems.


• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.

Specific Requirements of this role:

• Directly supervise or assist in the supervisory function of front desk employees.


• Assist in creating schedules for employees.


• Respond promptly to guest requests and complaints.


• Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.


• Perform other duties as assigned.