Operations Specialist
The Operations Specialist at First Utah Bank plays a key role in supporting the daily operational functions of the Bank. This individual ensures that back-office processes run smoothly, accurately, and in compliance with applicable banking regulations, internal policies, and established procedures. The Operations Specialist serves as a resource for both staff and customers, with a commitment to excellence in service and operational integrity. This position is primarily performed in a standard office environment. The role may require extended hours during peak periods such as quarter or year ends.
Job Responsibilities
Operations
- Process and verify daily transactions including wire transfers, ACH origination, and lockbox deposits.
- Open and close certificate of deposit accounts, ensure proper documentation is obtained and filed.
- Process all transaction exceptions for the Bank including non-posts, stop payments, and non-sufficient funds.
- Complete daily official check account reconciliations.
- Maintain the Bank’s central vault, order and sell cash; investigate and resolve any out-of-balance conditions.
- Process daily debit card reconciliation and customer fraud disputes.
- Process all Bank invoices.
- Process check adjustments, including deal direct with other financial institutions.
- Maintain accurate records and filing systems in accordance with the Bank’s document storage and retention policies.
Team Management and Development
- Be an active participant of a collaborative, high-performance culture that prioritizes customer service, accuracy and accountability.
- Provide cross-functional support to other departments.
Compliance and Risk Management
- Ensure all operations comply with applicable regulations.
- Complete CTRs and SARs as required.
- Follow established dual-control procedures and internal controls for all sensitive operations.
- Assist in gathering information for internal reviews and audits.
- Monitor exception reports and take corrective action to resolve items in a timely manner.
- Assist with fraud detection and prevention programs, escalating issues as appropriate.
Customer Service and Support
- Assist customers with treasury management related inquiries and operational requests in a professional and timely manner.
- Support onboarding of new business and consumer relationships
Required Qualifications
- High school diploma or GED required. Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred.
- Minimum one to two years of experience in banking operations, branch operations, or a related financial services role. Teller experience or customer-facing banking experience a plus.
- Comprehensive knowledge of banking regulations, deposit and lending operations, and back-office functions.
- Excellent analytical and problem-solving skills with a high degree of attention to detail.
- Familiarity with banking software systems.
- Strong Microsoft Excel skills
- Outstanding written and verbal communication skills.
- Excellent interpersonal and communications skills; ability to work collaboratively with teammates and customers.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Demonstrated integrity and discretion in handling confidential customer and Bank information.
We offer a competitive salary, a focus on work-life balance, and the following benefits:
- Health, dental, and vision insurance (the Bank covers 75% of premiums and maintains low deductibles)
- Flexible Spending Account, Short-Term and Long-Term Disability (employer paid), Life Insurance (employer paid)
- 401k with employer match
- Special rates on financial products
- Annual Employee Events
-Tuition Reimbursement
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