Description

Monday - Friday 1pm to 6pm 

$18.50/hr. and a Free YMCA Membership

The Birthday & Groups Coordinator is responsible for the comprehensive planning, coordination, and execution of birthday parties and group visits, ensuring a well-organized and positive experience for all participants. This position requires consistent demonstration of YMCA leadership competencies and a commitment to upholding the mission, values, and professional image of the YMCA of Greater Rochester.

SPECIFIC RESPONSIBILITIES:

· Plan, schedule, coordinate, and execute birthday parties and group visits from start to finish.

· Collaborate with the Camp Director to develop and manage weekly staff schedules for events.

· Communicate with group leaders and birthday families prior to events to confirm details and ensure a smooth experience.

· Maintain appropriate inventory levels and order supplies to support multiple events per day.

· Set up and break down event spaces, ensuring readiness, cleanliness, and efficiency for each program.

· Actively engage with children, families, and groups to create a welcoming, fun, and inclusive atmosphere.

· Maintain accurate records of bookings, completed events, and related transactions.

· Deliver exceptional customer service to members, participants, and guests at all times.

· Support overall facility cleanliness, organization, and safety.

· Assist with Annual Campaign activities and other YMCA initiatives.

· Attend all required meetings and trainings and maintain necessary certifications.

· Perform additional duties as assigned to support the overall camp operations.

Requirements

· Must be at least 18 years of age and possess a high school diploma or GED.

· Minimum of two (2) years of customer service experience required.

· Prior experience in a high-volume, member-focused environment preferred.

· Demonstrated attention to detail and commitment to maintaining high standards of service and facility presentation.

· Strong written and verbal communication skills, with the ability to interact effectively with diverse populations.

· Proven ability to work independently and manage responsibilities efficiently in a fast-paced environment.

· Basic computer proficiency required.

· CPR/AED and First Aid certifications required, or the ability to obtain such certifications within 60 days of hire.

PHYSICAL REQUIREMENTS:

· Must be able to sit or stand for extended duration of shift.

· Must be able to bend and stoop frequently.

· Must be able to move within building including floor to floor and around camp property.

· Must be able to lift up to 15 pounds occasionally.