ESSENTIAL FUNCTIONS

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Communicates product specifications, applications and life cycle.
• Helps customers determine the best solution for their needs.
• Responds to requests from customers for information.
• Engages in online inventory management and email communication the majority of the day.
• Provides information on product availability and pricing
• Telephones prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Remains knowledgeable and up-to-date on changes and developments in the industry.
• Keeps management informed of all activity, including timely preparation of reports.
• Works closely with Support, Community Management, Account Management and Business Development.
• Works on related projects as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a business related or technical field preferred.
• Highly accurate with good attention to details.
• The ability to adapt to a high changing environment.
• Be willing to adapt to new ideas.
• Highly motivated self-starter who can work well in a team setting or independently handling multiple tasks simultaneously.
• Excellent verbal and written communication skills.

BASIC QUALIFICATIONS

• Must be computer literate and comfortable using Microsoft Office product suite.
• Respond to customer inquiries and prepare sales quotes.
• Develop a strong relationship with the customer base.