Job Title: Hotel Event Services Manager

Job Summary

The Hotel Event Services Manager is responsible for planning, coordinating, and executing all hotel events, including meetings, conferences, banquets, weddings, and social functions. This role ensures seamless event execution by acting as the primary liaison between clients and hotel departments, delivering exceptional service while maximizing revenue and guest satisfaction.

Key Responsibilities

Serve as the main contact for clients from event confirmation through completion
Plan and coordinate logistics for hotel events, meetings, and banquets
Prepare and distribute accurate Banquet Event Orders (BEOs)
Coordinate with Sales, Food & Beverage, Culinary, AV, Housekeeping, and Engineering teams
Oversee event setup, service, and breakdown to ensure standards are met
Conduct pre-event meetings and post-event reviews
Manage event staffing and scheduling in coordination with department heads
Handle on-site client requests and resolve issues promptly
Ensure compliance with safety, health, and hotel policies
Monitor event revenue, costs, and profitability

Qualifications & Skills

Bachelor's degree in Hospitality, Event Management, or related field preferred
Minimum 2–5 years of experience in hotel event services, banquet operations, or hospitality management
Strong organizational and multitasking abilities
Excellent communication, leadership, and customer service skills
High attention to detail and problem-solving capabilities
Proficiency in hotel PMS, sales, and event management systems
Ability to work flexible hours, including evenings, weekends, and holidays

Working Conditions

Fast-paced hotel and banquet environment
Extended hours during peak event periods
Standing, walking, and lifting during event operations

Key Performance Indicators (KPIs)

Event execution accuracy and timeliness
Client satisfaction and repeat business
BEO accuracy and communication effectiveness
Event revenue performance and cost control