Location: [Insert Location]
Employment Type: Full-Time

Are you passionate about delivering exceptional customer service and ensuring smooth global operations? Join our team as an Account Specialist, where you'll play a key role in coordinating international shipments and supporting clients with precision and care.

What You'll Do

• Communicate with global agents to select carriers and determine optimal routing for shipments.
• Calculate volume, weight, and dimensions using both metric and imperial systems.
• Prepare accurate shipping cost quotations and create billing for approval.
• Provide outstanding customer service via email and phone, handling inquiries and requests promptly.
• Monitor shipments from origin to destination, ensuring timely delivery.
• Maintain and update client SOP requirements.
• Assist with special projects as assigned.

What We're Looking For

• Experience: 3+ years in a similar or related role.
• Strong verbal and written communication skills.
• Knowledge of shipping regulations and dangerous goods handling.
• Excellent organizational skills with the ability to multitask and meet tight deadlines.
• A positive, team-oriented attitude and passion for customer service.

Education

• High school diploma required; industry certifications are a plus.