We believe each day is filled with promise and possibility. And our purpose is to help you get the most out of it. That’s why each of our ingredients is chosen carefully, and every one of our blends is crafted masterfully. So you can be your best self, live your best life, and rule the day.

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

“Thinks on their feet" at all times regardless of internal or external pressures
Informs General Manager to all problems or unusual matters of significance
Assists Team Members at the point of sale (POS) with upselling

Delegation

Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
Assists in Team Member management during scheduled shifts

Drive for Results

Supports and adheres to company standards for operations, marketing/communications and brand identity
Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

Fulfills cash handling and inventory reporting responsibilities with honesty
Is trusted and relied upon with sensitive information from both their Team and General Manager
Lives and promotes the culture, values, vision and mission of Smoothie King
“Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

Is responsible for product and Guest Service experience
Ensures Guests purpose is met when smoothies are ordered
Greets and engages with the Guest to provide a friendly experience
Ensures self and team on shift demonstrate “Guest comes first” attitude
Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

Is willing and looking to take on new tasks outside of their role
Asks for feedback from General Manager

Time Management

Shows up on time for work
Balances personal life without interference to their work schedule at Smoothie King
Talks through checklist tasks with Team Members that need to be completed during the shift

Requirements

Minimum Expectations: Must be Dependable, Customer Focused, Self Motivated, able to meet job description duties
6 months or more of Guest Service experience in a restaurant or retail environment
Ability to lead both by example and direction in a fast-paced environment
Ability to follow procedures and willingness to comply with dress code requirements
Ability to keep the store clean and follow food safety regulations
Ability to operate a blender and POS cashier system
Ability to move boxes weighing up to 55 lbs. throughout the store
Ability to position self to bend, reach, and scoop through assigned shifts