About Us

Nexus Brands Group is a global leader in tattoo, pet grooming and beauty industries. We proudly support our professionals who are passionate about their craft and committed to excellence. Our portfolio includes a family of authentic brands that deliver innovative, high-quality products and unmatched service to help professionals share and perform their passion to the highest level possible.

Position Overview

We are currently searching for an experienced Bilingual Customer Service Representative for our Sales Department for Ryan’s Pet Supplies, Chandler, AZ. The ideal candidate is a capable self-starter who is resourceful in solving problems with minimal direction and thrives in a challenging yet fun environment.

What you’ll be doing

Process orders in NetSuite for merchandise by telephone, email, or direct interaction with customer.
Analysis of customer inquiries to determine appropriate products needed, give product and repair pricing to enable customer to make a purchasing decision.
Place product order for customer, take payment information, gives shipping information, verify out of stock items.
Follow-up on any pending orders that require calling customer back with freight quotes or product information or repair estimate quotes.
Receive repair orders and enter them into NetSuite, create service orders, take payment information.
Perform other related duties as assigned.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Company’s Values

Is this role for you?

Bilingual: fluent in English and Spanish, with the ability to read, write, speak, and interpret training manuals, work instructions, and routine correspondence
Excellent time management skills with the ability to multitask, prioritize, and meet deadlines
Resourceful and proactive, consistently delivering high-quality customer service
Strong customer relationship management and interpersonal skills
Proficient in Microsoft Office (Word, Outlook) and internet research tools; quick to learn proprietary sales software
Clear and effective written and verbal communication skills
Detail-oriented with strong problem-solving and analytical abilities
Well-organized with strong planning and coordination skills
Knowledgeable of current product lines and established customer base
High school diploma and at least 2 years of administrative office experience
Must be able to work M-F from 8:00a – 4:30p
Ability to show up and be on time to scheduled shifts

What’s in it for me?

We constantly strive to provide our team members with an optimal workplace. We believe that your work should be rewarding. Below are just a few of the benefits our Company offers our team members:

Friendly and supportive culture with team member appreciation events
Open-door policy
Health and welfare benefits
Pet discount program
Supplemental insurance options including long and short-term disability and EAP
401k with company match
Paid time off in addition to paid holidays
Employee Referral Program
Continuous training and growth opportunities

Equal Opportunity & Accessibility Statement

Nexus Brands Group is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability, medical condition, marital status, pregnancy (including childbirth, breastfeeding, and related medical conditions), genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are a Fair Chance employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable local, state, and federal laws.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to enable qualified individuals with disabilities to perform essential job functions. If you require a reasonable accommodation to complete an application, participate in the interview process, or otherwise take part in the hiring process, please contact us directly.