Job Title: Server
Reports To: Department Manager/Manager on Duty
Classification: Variable Employee
Wage: $2.13 Hourly

Position Overview:
Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner

Licensing Requirements:

ABC Certification – as required by state or local laws
Food Handlers Certification – as required by state or local laws

Experience/Education/Knowledge:

Experience in full service restaurant environment is helpful, but not required
Successful completion of Razzoo’s training for this position required
Must be of legal age to serve liquor in compliance with federal, state or local laws

Essential Skills/Experience:

Integrity – must comply with cash and credit card handling policies and protect the Company’s assets
Guest Service Orientation – anticipating guests’ needs and consistently following Desperados Steps of Service
Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do
Critical Thinking – using logic and reasoning to identify the needs of a given situation
Reading Comprehension – understanding written sentences communications and documents
Age – must be of age to serve alcoholic beverages as required by State or local agencies
Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
Memorization – the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
Handwriting – legible writing skills for various Company forms and documents
Time Sharing – the ability to shift back and forth between two or more activities or sources of information
Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
Safety Focused – ability to adhere to Company safety standards at all times
Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:

Self-directed – ability to work well with little or no supervision
Sense of urgency
Organized, detail oriented; recognizes errors quickly
Positive attitude and professional demeanor
Guest focused and solution-driven
Persuasive skills
Multi-tasker
Team oriented
Communicator – clear written and oral skills
Safety conscious – follows all safety and sanitation policies
Professional image - neat, clean, pressed
Dependable – consistently works agreed upon schedule and gets to work on time
Committed to Razzoo’s 6-2-101 (Philosophies and Values)

Essential Duties And Responsibilities:

Greet guests
Deliver hospitality to every guest
Back up host team
Offer assistance with menu; explain menu
Suggest food/drink items
Defer all guest questions regarding allergies to the Manager on Duty
Conduct age verification for alcohol service following ABC requirements and Company procedures at all times
Manage guest liquor consumption effectively and in accordance with ABC requirements and Desperados Liquor Service Agreement
Write down and repeat all orders
Ring in orders correctly
Expedite and garnish food orders as necessary
Auction off food at delivery and offer drink refills
Continuously pre-bus and handle on-going drink maintenance
Deliver check after table is clear, or upon request from guest
Run food
Take check when guest is ready
Thank and invite guest to return
Collect payment for all purchases following appropriate Company procedures
Reconcile Cash Out and account for all monies owed at end of each shift
Know liquor brands, basic liquor drinks and Razzoo’s specialty drinks
Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage stations as needed)
Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
Participate in executing birthday celebrations
Comply with all applicable federal, state and local statutes as well as Desperados policies and procedures
Perform additional responsibilities as requested by a manager at any time

Physical Demands:

Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 30 lbs.
Move about the dining and kitchen areas quickly and carefully
Stand/walk during entire shift
Enter and exit kitchen with full hands
Climb ladder when reaching for items that are on upper shelves
Ability to hear with accuracy over loud background noise
20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

Fast-paced environment
Narrow spaces between dining tables and in kitchen area
Several guests and co-workers moving about at same time
Several guests or tasks to attend to at one time
Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
Exposure to hot (kitchen) and cold (walk-ins) temperatures