Description

Purpose or General Objective: The Community Database (ETO) Administrator serves as the primary internal administrator of the Efforts to Outcomes (ETO) database and related workforce development data systems, ensuring system integrity, functionality, reporting, and continuous improvement. This role partners with leadership, program staff, and external stakeholders to ensure data is accurately captured, analyzed, and used to support participant outcomes, compliance, performance management, and community impact, while ensuring the system reflects the full continuum of participant services across Goodwill Industries of Central Michigan’s Heartland and its consortium partners.

This role may also support coordination and integration across related platforms—such as CRM systems, scheduling tools, reporting and business intelligence platforms, and workflow automation tools—by contributing to implementation, user alignment, data quality, training, and continuous improvement efforts.

Essential Duties and Responsibilities:

Database Administration, Enhancements, Integrity, and Reporting

• Serve as the primary administrator for the Efforts to Outcomes database and related community workforce development data systems.
• Continually review the structure of the database to ensure it serves the intended purpose for capturing, tracking, analyzing, and reporting participant services, supports, and outcomes.
• Establish, maintain, and review data integrity reports to ensure timely identification and correction of inaccurate, incomplete, duplicate, or inconsistent data.
• Develop and maintain reports that provide leadership, staff, funders, and partners with access to key data on participant services, outcomes, and program performance, while aligning workflows, documentation practices, and reporting processes to support internal performance management and external reporting requirements.
• Support GICMH’s role as a data and reporting conduit for Battle Creek Connects consortium partners by helping maintain shared referral, service, and outcome data, while assisting in the development of partner-level and collective narratives that connect quantitative results to the broader story of community impact.
• Maintain a working understanding of all programs and services recorded in ETO by GICMH or partner programs.

• Enable new functionalities and disable features no longer needed, in coordination with leadership and appropriate stakeholders.
• Evaluate which tools, reports, TouchPoints, values, workflows, or system features are the best fit for capturing and retrieving needed information.
• Participate in the ETO user community and stay connected to updates, training opportunities, system changes, and concepts driving the development of ETO.

Training, Technical Support, and User Documentation

• Train staff, partners, and other authorized users on all necessary functions of ETO and related data-entry or reporting processes.
• Maintain a training schedule and provide timely technical support to end users.
• Create and maintain user manuals, process guides, job aids, and other support materials that assist users in accurate and consistent system use.

Partner, Program, and Community Collaboration

• Collaborate with Workforce Development team members to support participant service goals, program goals, grant outcomes, and community impact.
• Collaborate with partner organizations to ensure regular review processes are in place for data quality, reporting, service alignment, and system utilization.
• Develop and maintain a network of community partners who understand how the community database can benefit their organization, improve participant coordination, streamline services, and strengthen job training and support programs.
• Collaborate with evaluators, researchers, consultants, service providers, and other stakeholders as needed.
• Represent Goodwill in a professional and dignified manner with staff, partners, funders, participants, and community stakeholders.

Systems Integration and Organizational Modernization Support

• Participate in cross-functional system integration and modernization efforts where workforce development, client services, scheduling, reporting, partner coordination, or grant outcomes intersect with other organizational platforms.
• Collaborate with leadership, the Operations Manager, site leadership, IT partners, and/or other assigned internal stakeholders on implementation, testing, training, and improvement of connected systems.
• Support alignment between ETO and related platforms such as Salesforce CRM, Calendly, Outlook, SharePoint, automation workflows, AI-enabled scheduling or client engagement tools, and organizational reporting/strategy platforms such as Elate, as applicable.
• Provide feedback to leadership and implementation partners regarding how system changes may affect frontline users, participant experience, partner coordination, grant reporting, and performance management.

Compliance, Confidentiality, and Quality Standards

• Ensure database practices, documentation processes, user access, and reporting activities are compliant with applicable confidentiality standards, grant expectations, internal policies, and CARF accreditation standards.
• Maintain high ethical standards, sound judgment, integrity, and appropriate handling of confidential and private information.
• Attend training to update skills and maintain partnerships as needed to perform job duties.
• Provide necessary coverage for the department as needed.
• Perform other duties as assigned.

Expected Results

• ETO and related data systems are accurate, functional, current, and aligned with workforce development, grant, funder, partner, and internal reporting needs.
• Staff and partner users receive appropriate training, access, documentation, and technical support.
• Leadership, staff, funders, and community partners have access to meaningful reports that support decision-making, compliance, performance management, and community impact.
• New or connected systems are implemented in a way that improves workflow, protects data quality, supports users, and strengthens participant service delivery.

Requirements

Required Skills and Abilities

• Experience with web-based applications and databases required.
• Thorough understanding of data storage and retrieval techniques, file structure, access, conversion and loading, database controls, and data standards.
• Strong ability to learn, administer, and support database systems and related digital platforms.
• Strong training, coaching, and user-support skills.
• Strong problem-solving and analytical skills.
• Ability to consistently produce timely, accurate, and high-quality work.
• Ability to support cross-functional systems integration, workflow improvement, and technology adoption efforts.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively with staff, leadership, community partners, consultants, researchers, and service providers.
• Ability to handle confidential and private information in a secure and professional manner.
• Desire and ability to work with low-income individuals, individuals with disabilities, and individuals receiving workforce development or financial opportunity services.
• Proficient in Microsoft Office Suite, Google tools, Outlook, SharePoint, and related software.
• Familiarity with CRM, scheduling, automation, reporting, or project-management systems preferred.
• Must be able to work a flexible schedule.

Education and Experience

• Associate’s degree, coursework, credential, or demonstrated experience in computer science, information technology, database administration, data analytics, human services technology, workforce development systems, or related field preferred.
• Ability to obtain and maintain ETO Administrator Certification.
• Experience supporting database users, training staff, maintaining system documentation, producing reports, and improving data-quality processes preferred.
• Experience working in nonprofit, workforce development, grant-funded, community-partner, or human-services environments preferred.
• Valid Michigan driver’s license with a driving record in compliance with Goodwill Industries of Central Michigan’s Heartland, Inc. insurance carrier requirements.
• Must have reliable transportation with appropriate insurance coverage.

Summary