Key Responsibilities 

• Greet customers and sales representatives courteously and professionally via phone, email, and in person. 
• Provide accurate information about products, services, and company policies. 
• Restock Shelves, create visual displays, and ensure the store is clean, organized, and properly labeled as directed by management.
• Assist with inventory management, including receiving shipments and conducting stock counts.
• Resolve customer issues, including complaints, returns, and other concerns. 
• Initiate workflows for new paint match requests from customers. 
• Maintain detailed records of customer interactions and transactions. 
• Create and manage customer accounts, collaborating with Accounts Receivable and Credit to establish payment terms. 
• Process orders (phone, email, or in person) with accurate pricing and details. 
• Troubleshoot common issues and suggest solutions. 
• Handle payments received from customers and sales representatives. 
• Collaborate with local and regional Operations, sales, and Customer Service teams to ensure timely and complete order processing. 
• Identify opportunities to increase sales by recommending alternative or complementary products and services. 
• Maintain active communication with customers to resolve issues promptly and keep them informed. 
• Collect customer feedback to improve the overall experience. 

Skills and Abilities 

• Strong written and verbal communication skills. Ability to speak Spanish is a plus.
• Basic math skills for transactions and the ability to learn POS or inventory software.
• Effective problem-solving abilities to resolve issues efficiently. 
• Active listening skills to address customer needs and concerns. 
• Comprehensive knowledge of company products and services or the ability to learn quickly. 
• Ability to foster positive interactions with team members and customers, even in challenging situations. 
• Optimistic mindset with a focus on achieving positive outcomes. 
• Flexibility to adapt communication styles as needed. 
• Familiarity with ERP and CRM systems; experience with MS Dynamics Finance & Operations, Shopify, and/or Salesforce is a plus. 
• High school diploma or equivalent. 

Experience 

• Previous experience in customer service or a related field is preferred but not required; training will be provided for candidates with transferable skills. 

Reasoning and Accountability 

• Prioritize and complete tasks as assigned with a proactive approach to responsibilities. 
• Perform duties with discretion and maintain confidentiality, particularly with employee-related information. 

Physical Demands 

• Ability to stand for long periods, walk the sales floor, and lift merchandise up to 40lbs.
• Regular use of hands for typing, handling objects, and reaching with arms. 

Work Environment 

• Office setting with controlled air temperatures. 
• Periodic exposure to shipping, receiving, and production areas, which may have regulated heating but minimal air conditioning. 
• Light exposure to airborne chemicals within production environments. 

Key Performance Indicators (KPIs) 

• Completion of duties accurately and on time. 
• Adherence to instructions and assigned responsibilities. 
• Punctual time and attendance. 
• Consistent achievement of high customer satisfaction levels.