HiringCafe
Posted 1d ago

Dollar General Retail Operations Specialist

@ Unique Industries
View All Jobs
Philadelphia, Pennsylvania, United States
OnsiteFull Time
Responsibilities:Execute tasks, Assist in returns, Resolve inventory
Requirements Summary:MS Office, especially Excel; strong communication; 1 year sales support/customer service; 3+ years preferred; high school diploma required; degree in Marketing/Business preferred.
Technical Tools Mentioned:Microsoft Office, Microsoft Excel, JDE, DG RESPOND
Save
Mark Applied
Hide Job
Report & Hide
Job Description

About Us

Unique Industries is a family-owned business with over 60 years of industry experience. When you work for Unique, you get all the perks of larger corporations, such as 401K, multiple choices of healthcare plans, generous paid time off, and more. However, the difference between us and a larger corporation is that here at Unique, we are family. Your CEO and management team are involved in day-to-day operations and make sure that each location sees how much they are appreciated through annual company picnics and holiday luncheons. So if you're looking for a job that is exciting, rewarding, and team-focused - then apply today! We would love to have you come join the party.

About Our Opportunity

We are seeking a Dollar General Retail Operations Specialist to work in the Philadelphia Corporate office. The Dollar General Retail Operations Specialist will be responsible for supporting the DG Retail Operations Manager in maintaining the total relationship with Dollar General by providing the account with exceptional customer service, developing, executing, and conveying critical information and reports to internal and external contacts, and ensuring an overall high degree of accuracy, execution and customer satisfaction on all sales and marketing initiatives.

Responsibilities

  • Execute or assist in executing all day-to-day administrative tasks that are critical to supporting the Dollar General Account as directed by the DG Retail Operations Manager.
  • Aids in store returns and follow-ups - conducting thorough follow-ups to ensure timely resolution and customer satisfaction.
  • Address and resolve inventory-related challenges in store, working directly with Driveline to receive proper counts where needed – checking photos and updating our on-hands as needed.
  • Provide more dialed-down analysis of the inventory counts where applicable.
  • Manage stores status in JDE for replenishment – placing stores on and off hold for various reasons (overstock complaints, disasters, etc.) and managing the on-hold file for proper tracking.
  • Oversee the inventory reconciliation process in coordination with the DG Retail Operations Manager to maintain accuracy in our records.
  • Manages tickets in DG RESPOND & assists in resolving store issues.
  • Receives and resolves customer calls, including but not limited to: orders, discrepancies, proof of deliveries, manual inventory, over stocks, QA concerns, returns, etc.
  • Assist on credit, deduction, and freight claim issues that are preventing Unique payment.
  • Perform other related duties as required and assigned.

Qualifications 

  • Proficient in MS Office software, especially MS Excel.
  • Knowledge of use and operation of standard office equipment.
  • Professional telephone & email manner.
  • Strong oral and written communication skills.
  • Acute attention to detail.
  • High school diploma or its equivalent required; undergraduate degree in Marketing, Business Administration, or other related field preferred. 
  • At least 1 year of sales support and/or customer service experience required; 3 or more years preferred.
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.

Unique Industries, Inc. is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regards to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.