About the Department

Provide technology support for the campus community with excellent customer service. Work in one specific functional area within ITS Client Services to develop a technology specialization. This is the entry-level position for student jobs in ITS Client Services.

Career Readiness Competencies: 

• Career & Self-Development
• Professionalism
• Technology

Position Duties

• Interact with all members of the campus community in a polite, professional, and friendly manner
• Resolve technology issues for the campus community
• Accurately document all steps taken to resolve issues
• Assist in the creation of technology-related documentation for internal (ITS) and external (campus) use
• Other duties as assigned

Minimum Qualifications

• Must be available to work a minimum of 12 hours per week
• Familiarity with Windows, Mac, and at least one mobile device OS
• Must be able to lift a minimum of 50 lbs.
• Detail oriented
• Customer focused mentality
• Previous IT or customer service experience preferred
• Previous experience with using a ticketing system and/or Outlook calendar preferred

Other Qualifications

• To apply for this position, please visit www.bgsu.edu/its/workoncampus and select the “Apply Now” button. You MUST complete the application on this website to be considered for an interview.