The Field Service Manager is responsible for operational execution of the Field Service organization to deliver best-in-class service to the customer base in the most efficient and cost-effective manner. This role drives team performance, ensuring alignment with corporate objectives while fostering a culture of accountability and excellence. The position requires strong leadership to coach and develop a high-performing team of Field Service Engineers, technicians and coordinators personnel, while building a robust internal network across sales organization.


This role promotes GEA's service offerings, co-leads service level agreements negotiations and establishes long-term partnerships with key customers. By combining strategic vision with hands-on leadership, this position strengthens customer relationships, drives revenue growth, and ensures sustainable business success. Also, this role integrates a regional vision by adopting data analytics for improving service and sustainability initiatives, emphasizing continuous improvement and professional development through leadership programs and coaching

Responsibilities / Tasks

• Ensure operational excellence by managing on a day-to-day basis the field service activities, resource utilization, and team productivity across the assigned territory.

• Maximize resource utilization by effective prioritization of team duties and workload, achieving optimal productivity and service coverage.

• Strengthening Customer Relationships by building long-term partnerships with key clients, co-leading service level agreement negotiations.

• Drive Revenue Growth by promoting spare parts, paid services, and equipment upgrades, ensuring alignment with service commercial objectives.

• Resolve Service Challenges Quickly by addressing breakdowns and escalations to maintain customer trust and minimize downtime.

•  Develop Advanced Service Models such as value assurance solutions and customized agreements tailored to customer needs.

• Foster Team Development through coaching, training, and upskilling programs to build a high-performing and future-ready workforce.

• Develop Team talent pipeline alongside HR development plans to ensure continuity and organizational capability.

• Drive Service Innovation by identifying emerging market trends, technological advancements, and competitive practices to enhance customer value.

• Implement Continuous Process Improvement initiatives to enhance service efficiency, reduce costs, and improve response times.

Your Profile / Qualifications

• Technical degree or certification in Mechanical, Electrical, or Industrial Engineering is accepted as candidates with demonstrated field service management experience.
• Bachelor’s degree in engineering or equivalent is preferred; relevant business or operations management education is also valued.
• Minimum 5 years in Service or Field Operations management with progressive leadership responsibilities

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