Responsibilities

• Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
• Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
• Accurately entering data into the order entry system to facilitate seamless order processing.
• Adhering to standard work practices to ensure professional and consistent service delivery.
• Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

• Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

• 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
• Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
• Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
• Familiarity with Salesforce.com is a plus but not required.