POSITION SUMMARY

The Accounting Services Support Analyst is responsible for all Shared Services initial contact classification, routing, and resolution.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Ensures successful classification, routing, and resolution of inquiries and issues
• Classifies routes, and/or resolves all inquiries (email/phone) timely and accurately.
• Understands all high-level processes for: Accounts Payable, Accounts Receivable, Lease Accounting, Lease Administration, Fixed Assets, and Payroll
• Answers as many inquiries as possible, and when not possible, routes the contacts to the correct department/team member
• Takes all departmental phone calls and shares email inboxes. Resolves if possible, or routes and follows up to confirm resolution
• Maintains Key Performance Indicators (KPIs) and Performance Metrics as assigned
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately one (1) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of accounts payable/receivable experience in a Shared Services Support or Help Desk environment
• BA/BS Degree preferred

• PeopleSoft experience preferred
• Working knowledge of various Shared Services Disciplines (Accounts Payable, Accounts Receivable, Lease Accounting, Lease Administration, Fixed Assets, and Payroll)
• Must have excellent customer service skills and demonstrate exemplary written and verbal communication skills
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information 

WORK ENVIRONMENT

• Restaurant Support Center that is fast-paced, high volume of activity, and deadline-driven environment

PHYSICAL DEMANDS

• Constant interaction with internal and external partners by phone and/or electronic communications
• Sitting for extended periods of time, using the telephone, typing, and/or operating a computer and/or mouse
• Interactive verbal and listening skills for extended periods

The Company retains the right to change or assign other duties to this position as deemed appropriate with or without notice