Field Service Manager

The Field Service Manager is responsible for providing technical leadership and field execution support for Fortress Downhole Tools’ Cyclops Setting Tool Recycling Program. This role maintains a strong field presence to support customer operations, improve technical performance, and reinforce Fortress processes and standards.

Primary Responsibilities

• Work closely with customer field representatives to execute Cyclops Setting Tool operations at wellsite locations
• Serve as the primary onboarding facilitator for the Eagle Ford and other basins as needed
• Provide field-based technical support for Cyclops Setting Tools
• Conduct routine field visits to reinforce proper handling and operational procedures with wireline crews
• Initiate and report incident investigations in a timely manner
• Support district operations management as required
• Disassemble, clean, inspect, rebuild, and test Cyclops Setting Tools in accordance with Fortress Work Instructions when necessary
• Report all steps of the Cyclops Recycling Program through iFortress software
• Support technical onboarding and training of new hires
• Communicate field issues and technical concerns to management and sales teams
• Maintain high housekeeping and safety standards
• Uphold professionalism, integrity, and strong customer service standards
• Perform additional duties as assigned

Skills & Qualifications

• Strong technical background with downhole tools used in pump-down operations, including wireline setting tools, frac plugs, and perforating guns
• Self-motivated and detail oriented
• Available to work weekends and holidays as required to support field operations
• Strong problem-solving, communication, and operational management skills
• Technical sales experience preferred
• Working knowledge of Windows 10, Microsoft Office, and Prophet 21 ERP
• Forklift training
• Proficiency with basic hand tools
• Ability to lift a minimum of 75 lbs
• CDL preferred