Job Title: Tax Investigator Caller

Location: Downtown Lexington, Kentucky (Onsite Only — No Remote) Employment Type: Part-Time or Full-Time Part-Time Hours: 7:00 AM – 12:00 PM EST Full-Time Hours: 7:00 AM – 4:00 PM EST Pay: $10/hour + Uncapped Commission

WHO WE ARE

At Tax Relief Advocates, we're a mission-driven team dedicated to helping clients nationwide navigate the tax system with empathy, expertise, and trust. We work hard, support each other, and make a real difference in people's lives every day.

THE ROLE

We're looking for a motivated, detail-oriented Tax Investigator Caller to join our growing team in Downtown Lexington, Kentucky. In this role, you'll be the voice of our company — contacting the IRS on behalf of clients, gathering critical information, and working alongside experienced tax professionals to deliver exceptional results. No prior tax experience required. Just bring your communication skills, your work ethic, and your willingness to learn.

WHAT YOU'LL DO

• Contact the IRS directly to collect essential client information with accuracy and professionalism
• Collaborate with Tax Professionals and cross-functional teams to deliver seamless client solutions
• Handle a high volume of phone-based work and represent our company with confidence
• Maintain detailed, organized records using Google Docs and Google Sheets
• Multitask effectively in a fast-paced, team-oriented environment

WHAT WE'RE LOOKING FOR

• A confident, professional communicator who excels in phone-based interactions
• Highly organized and detail-oriented — you keep things accurate and on track
• Comfortable using Google Docs and Google Sheets for documentation and data management
• A quick learner who adapts well in a dynamic, fast-moving environment
• A team player who's eager to grow and contribute

REQUIREMENTS

• Must be able to obtain a PTIN and CAF number upon hire (we'll walk you through the process)
• Proficiency in Google Docs and Google Sheets
• Strong verbal communication skills and comfort with phone-heavy work
• No prior tax experience necessary, just a positive attitude and a desire to learn

WHY JOIN US

• Uncapped commission on top of your hourly pay,  your effort directly impacts your earnings
• Hands-on training and real career growth opportunities in the tax industry
• Supportive, collaborative team culture where your work genuinely matters
• Vibrant onsite environment in the heart of Downtown Lexington, Kentucky