The Operations Coordinator is responsible for supporting daily operational activities to ensure efficient service delivery, accurate inventory control, and effective coordination between customers, technicians, and internal departments. This role oversees repair processing, rental operations, equipment inventory, training coordination, and administrative support functions.

Pay Range: $25 - $30/hour (Depending on Experience)

Essential Duties:

• Customer Repair Coordination
  • Manage customer repair intake and processing
  • Track repair status and communicate updates to customers
  • Coordinate with technicians to ensure timely completion of repairs
  • Maintain accurate repair documentation and records
• Inventory Management
  • Conduct weekly physical inventory counts to ensure accuracy
  • Monitor Down Equipment Reports and verify physical inventory
  • Maintain accurate system inventory records
  • Manage weekly insert inventory levels
  • Identify discrepancies and coordinate corrective actions
• Rental Operations
  • Process rental orders accurately and efficiently
  • Coordinate equipment returns and availability
  • Manage rental call-offs and reconcile Call-Off Reports
• Training and Development Support
  • Prepare materials and logistics for customer training classes
  • Track technician training schedules and certifications
  • Maintain training records and ensure compliance requirements are met
• Administrative and Reporting Support
  • Prepare and distribute operational reports
  • Maintain organized documentation and filing systems
  • Support continuous improvement of operational procedures
  • Complete and submit documentation for prevailing wage and certified payroll

Qualifications 

• Associate’s degree or equivalent experience preferred
• 2+ years of experience in operations, customer service, or administrative coordination
• Proficiency in Microsoft Office Suite and inventory management systems