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Posted 2w ago

Medical Clinic Receptionist - MD006

@ NARA Northwest
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Portland, Oregon, United States
$21-$25/hrOnsiteFull Time
Responsibilities:Greeting clients, Answering calls, Scheduling appointments
Requirements Summary:HS diploma or GED; 1+ year office experience with multi-line phones; CPR certification or willingness to obtain within 30 days; strong organizational and communication skills; typing 50 wpm; background checks and drug tests; knowledge of medical terminology preferred.
Technical Tools Mentioned:EHR, Multi-line phone system, Medical terminology
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Job Description

Title: Receptionist



Location: Wellness Center - 12360 E Burnside St., Portland, OR 97233



Schedule: This is an in-person position, Monday through Friday, 8:00am - 5:00pm. Occasional weekend coverage is required on a rotating basis, approximately one Saturday every three months.



Wage Range: $21.00 – $25.00 hourly, Non-Exempt



 



If you are a motivated and dedicated Receptionist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!



 



At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  



 



 



Company Mission:



The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.



 



About the Company:



 



At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.



With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.



 



Position Overview:



The Receptionist provides administrative support to the Wellness Center staff; greets and directs patients; collects patient registration and update packets and checks them for completeness; answers phones and returns messages; schedules appointments for multiple providers; performs data entry in the EHR; collects fees and co-pays; makes outreach calls to clients who need services; and performs other duties as assigned.



This is a key role in which you will set the tone for the client’s visit and assist them with other needs. A warm, calm, service-oriented communication style is essential. Attention to detail and follow through are also critical.



 



What you will do:





  • Greet clients and check them in for appointments, ensuring paperwork is complete and up to date.




  • Communicate with medical teams, providers, and other staff regarding patient needs and schedule changes.




  • Answer multi-line phone system, direct calls, take messages.




  • Arrange transportation when needed for clients.




  • Schedule interpreters for clients as needed.




  • Schedule client appointments in the EHR, following scheduling guidelines and requirements.




  • Perform data entry and general office support as assigned.




  • Conduct outreach calls to clients who need to be scheduled for overdue or new services.




  • Participate in safety and security initiatives.




  • Communicate as needed with other departments across the organization.




  • Verify insurance coverage for clients.




  • Maintain full provider schedules and scrub schedule in advance to ensure preparedness for the visit.




  • Reconcile invoices for taxi fare, bus passes, and interpretation services.