POSITION SUMMARY:

The YMCA of Coastal Carolina is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. The Welcome Center Representative is responsible for providing excellent service to all members, guests, and program participants. They will respond to member and guest needs, promote memberships and programs, and maintain the cleanliness and organization of the lobby area. Must be bilingual (Spanish and English).

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

The Membership Representative must have the competencies, skills and proven leadership ability to successfully carry out the YMCA mission, goals and vision for serving the community. Other important responsibilities include the following:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.


• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.


• Builds relationships with members; helps members connect with one another and the YMCA.


• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.


• May monitor the locker rooms as required.


• Performs other duties as assigned.