WHO WE ARE

 When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren’t just a health and benefits company. We’re
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We’re noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.

Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

Base Salary:  CAD $51,383.00 - 79,261.00

As the Regulated Pharmacy Technician (RPhT) at our pharmacy, you
play a pivotal role in customer service, patient care, and delivery of pharmacy
services to our growing patient population. Your responsibilities encompass the
entire practice scope for Regulated Pharmacy Technicians under the Ontario
College of Pharmacists. This includes ensuring the safety and quality of
pharmaceutical product preparation and release, receiving and transcribing
verbal prescriptions, compounding, performing, and overseeing prescription
filling/packaging, administering vaccines, and various other dispensary duties
as assigned by your Manager. You often serve as the first point of contact for
patients, healthcare practitioners, and organizations. Your role is crucial in
maintaining a seamless workflow, meeting deadlines, and delivering exceptional
customer service. In all the duties you perform it is essential to comply with
all ethics and standards of practice of the Ontario College of Pharmacists for
Regulated Pharmacy Technicians and under the supervision of licensed Pharmacists.

Key responsibilities:

Customer Onboarding and Customer Experience:

• Enter and create profiles for new customers and patients using a
  variety of technologies.
• Call new patients for introduction
  and acquire insurance info, initiate reimbursement steps and post into
  Reimbursement Tracker.
• Transfer prescription profiles from previous customer pharmacies
  and enter them into the patient profile.
• Explain to customers how to fully experience all the services,
  offers, and conveniences offered by our pharmacy.
• Answer customer questions to the best of your ability and
  forward questions of a clinical nature to pharmacists.
• Take a “Customer First” approach to all customer interactions.
• Complete tracking and reporting of customer interactions as
  defined and appropriate.
• Co-ordination
  of assigned clinics, including RX Billing and Liaison with clinic
  (admins/physician/patients).

Prescription verification:

• Check prescriptions to ensure accuracy and patient safety.
• Check all prescriptions according to the standard operating
  procedures of the pharmacy as well as the standards of practice of the Ontario
  College of Pharmacists.
• Complete all documentation of verification activities.
• Recommend enhancements to standard operating procedures to
  improve patient safety and accuracy throughout the prescription workflow
  process.
• Participate in identifying, documenting, analyzing, and
  resolving medication incidents. Communicate effectively with the team to
  analyze and resolve medication incidents.

Prescription packaging and compounding:

• Compound prescriptions under the supervision of a pharmacist and
  according to all standard operating procedures of the pharmacy and standards of
  practice as outlined by the Ontario College of Pharmacists.
• Ensure accuracy and patient safety of prescription packaging.
• Provide guidance and training of team members to ensure accuracy
  and patient safety of prescription packaging processes.
  

Additional scope of practice responsibilities:

• Receive and transcribe verbal prescriptions.

Additional duties

• Complete additional duties as assigned by Manager

WHO WE'RE LOOKING FOR

• Completion of accredited training for a Regulated Pharmacy
  Technician in Ontario.
• Current and active Ontario College of Pharmacists licensure as a
  Regulated Pharmacy Technician.
• Previous experience in a pharmacy or healthcare setting
  preferred.
• Strong organizational and multitasking abilities.
• Ability to focus and perform duties with a high degree of
  accuracy.
• Excellent communication and customer service skills.
• Familiarity with pharmacy software systems (Kroll)

THE CULTURE

 We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.

Here’s to Better Health for All!

A
FEW MORE DETAILS

Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn’t align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through [email protected]. Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification). 

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.