Overview

With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Con oficinas en todo el país, A&A brinda servicios a una cartera diversa de instalaciones que incluyen laboratorios y entornos regulados, edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales, edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, respaldando nuestro compromiso de poner siempre a las personas primero™.

El objetivo del puesto es proporcionar día a día un excelente servicio de limpieza y mantenimiento a nuestros clientes.

Job Skills / Requirements

This role will encompass the following responsibilities:

·         Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.

·         Support Operations team by taking preventive action to mitigate company damages

·         Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.

·         Conduct customer service surveys.

·         Forward customer complaints to proper Directors and/or Operations Managers.

·         Follow up on customer complaint’s/request, status with clients, Directors, Managers, or Supervisors.

·         Update and maintain MSDS (Material Safety Data Sheets).

·         Maintain and follow up on all Radios, Equipment and transportation repairs.

·         When needed will assist Operations Manager with e-mails, follow-ups, and letters.

·         Assist with other duties and projects as assigned.

Experience Preferred:

·         Two to three years’ experience in customer service, medical facilities

·         Computer literate: Microsoft word, excel, Windows

Physical Requirements:

·         75% Walking and 25% Sitting.

·         Lifting up to 50 pounds

Required education:

·         High school or equivalent

Additional Information / Benefits

Benefits: Paid Sick Days, Paid Holidays