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Posted 3w ago

eCommerce Lead(LIV Pontiac) FT

@ Common Citizen
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Pontiac, Michigan, United States
OnsiteFull Time
Responsibilities:Lead online order fulfillment, Monitor order flow, Identify friction points
Requirements Summary:Lead daily eCommerce operations, inventory management, and cross-functional collaboration; data-driven decision maker with strong leadership.
Technical Tools Mentioned:METRC, Microsoft Office, Google Docs, Google Sheets, Microsoft Excel
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Job Description

Description

Job Title: BOH (Back of House) Associate

Department: Retail          

Reports to: BOH (Back of House) Manager

FSLA Status:  Non- Exempt

 

About Us

Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.

 

About This Role

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.  The Back of House Associate will assist with all inventory activities and will be responsible for auditing to ensure accurate inventory counts.

 

Responsibilities

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

 

Responsibilities include but not limited to:

  • Assist in initial loss prevention processes.
  • Maintain organized and consistent stocking and packaging systems for inputs, outputs, and intermediates.
  • Maintain a clean and safe work environment that ensures the compliance storage of all items in an operational manner.
  • Use and maintain all inventory tracking systems.
  • Audit the physical inventory to ensure that the virtual inventory aligns precisely.
  • Maintain PAR levels of inventory of solvents and gasses.
  • Handle inventory listings in METRC.
  • Track both regulated and non-regulated inventory.
  • Maintain accurate records including audits and manifests.

The Experience You Bring and the Skills we Need:

  • Knowledgeable in METRC.
  • Microsoft office suite. General knowledge of Google Documents and Microsoft Excel.
  • Superior communication skills.
  • Must be highly organized and have extreme attention to detail while multitasking.
  • Solution oriented.
  • Can work fast and be flexible; our industry is always changing.
  • Problem solving skills
    This is a dynamic team, and as such daily tasks may vary, resulting in a fast paced and lively work environment.

 

Physical Requirements

  • Regularly required to stand/walk for entire shift.
  • Use hands to handle, control, or feel objects, tools, or controls.
  • Reach with hands and arms; and talk or hear.
  • Frequently lift and/or move up to 20 pounds.

 

Why You’d Love This Role

You have:

  • A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
  • A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
  • A desire to change the social perception of cannabis and a passion for humanity.
  • A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
  • Value integrity and honesty and want to bring those values to the cannabis industry.
  • Enjoy being part of a team and sharing your skills with your fellow citizens.
  • An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.

 

We offer:

  • Medical, Dental, Vision benefits active first of the month following your first day of employment.
  • Paid time off.
  • Employee discount.
  • Employee sponsored life insurance.
  • Employee assistance program.
  • 401K & 401K matching.

 

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.

 

**Must be at least 21 years of age as required by the Cannabis Regulatory Association**

 

Requirements

 

 

Job Title: eCommerce Lead 

Department: Back of House 
Reports to: Back of House Manager 
FLSA Status: Non-Exempt 
Location: Pontiac, MI 
Schedule: Varies 

 

About Us 

Common Citizen is a Michigan-based cannabis company dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of “cannabis for humanity” and “change for the better.” We are focused on delivering high-quality products and exceptional customer experiences through our retail locations.  

We prioritize accessibility, education, and innovation—leveraging data, technology, and a customer-first mindset to continuously improve how customers engage with cannabis. At Common Citizen, every team member plays a role in building a more inclusive, thoughtful, and elevated cannabis experience. 

Position Summary 

The eCommerce Lead is responsible for leading daily operations across online order fulfillment while optimizing the digital customer experience.  

This leader will oversee fulfillment team performance, drive operational efficiency, and partner cross-functionally with Dispatch, Customer Experience, Inventory, and Front of House teams to continuously improve order accuracy, speed, and scalability. 

This is a player-coach role that requires both hands-on execution and strategic thinking to enhance the end-to-end online ordering journey. 

eCommerce & Online Ordering Optimization 

  • Own execution of the online order lifecycle from order placement through fulfillment and handoff to delivery or retail pickup 

  • Monitor order flow, fulfillment windows, and digital demand trends to ensure timely processing 

  • Identify friction points in the online ordering experience and partner with internal teams to improve conversion, speed, and accuracy 

  • Leverage data and reporting to drive decisions around staffing, workflow optimization, and order prioritization 

Fulfillment Operations Leadership 

  • Lead, coach, and develop a team of fulfillment associates operating 7 days a week 

  • Ensure all orders are accurately picked, packed, and staged within defined success metrics 

  • Act as a hands-on leader, stepping into operations as needed to support volume and maintain service levels 

  • Oversee order accuracy, inventory handling, and proper processing of canceled or modified orders 

Cross-Functional Collaboration 

  • Partner with Delivery Operations and Retail teams to ensure efficient order staging, pickup readiness, and delivery execution 

  • Collaborate with guest-facing teams to resolve order issues and improve customer satisfaction 

  • Work closely with Inventory to maintain accuracy and proper product flow 

  • Support internal systems and digital tools by providing feedback to improve performance and usability 

Scheduling & Team Management 

  • Develop and manage team schedules based on order volume trends and business needs 

  • Address attendance, coverage gaps, and performance issues proactively 

  • Conduct regular 1:1s, team huddles, and ongoing training to ensure alignment and engagement 

  • Maintain documentation related to performance management, coaching, and employee development 

Compliance & Process Excellence 

  • Ensure all fulfillment operations comply with state regulations and company policies 

  • Maintain and enforce Standard Operating Procedures (SOPs) 

  • Audit workflows to ensure accuracy, consistency, and compliance at all stages 

  • Track KPIs and implement corrective actions to improve performance 

Qualifications 

  • 1–2 years of leadership experience in fulfillment, Back of House, eCommerce, Cannabis retail operations 

  • Experience supporting or managing online ordering, digital operations, or last-mile fulfillment strongly preferred 

  • Strong analytical and problem-solving skills with a data-driven mindset 

  • Excellent communication skills (written and verbal) 

  • Proficiency with Microsoft Office, Google Suite, and operational systems/software 

  • Ability to thrive in a fast-paced, high-growth environment 

  • Strong attention to detail with a focus on accuracy and compliance 

  • Experience in logistics, retail, or regulated industries preferred 

  • Must be 21+ and able to pass all required background checks 

Success in This Role Looks Like 

  • Orders are fulfilled accurately, on time, and ready for seamless pickup or delivery 

  • Online ordering experience improves through reduced errors, faster processing, and better coordination 

  • Team is engaged, accountable, and consistently meeting performance expectations 

  • Operational processes are efficient, scalable, and compliant 

  • Cross-functional teams view fulfillment as a reliable and collaborative partner 

Benefits 

  • Medical, Dental, and Vision Insurance 

  • 401(k) with employer match 

  • Health Savings Account (HSA) 

  • Paid Time Off (PTO) and Paid Holidays 

  • Employee Assistance Program (EAP) 

  • Life Insurance and optional supplemental coverage 

  • Employee Discount