Description

Beatty Management Group (BMG) is seeking a Facilities Coordinator to join our rapidly growing team at Harbor Point, playing a key role in the operation of a 550,000 SF Class A waterfront headquarters. Located along Baltimore’s scenic waterfront, the 27-acre Harbor Point seamlessly blends more than four million square feet of office, retail, residential, and hotel uses, plus 9.5 acres of green space, into a dynamic new extension of the city. 

As part of the BMG team, you’ll enjoy a dynamic work setting with opportunities to expand your technical skills and the chance to make a visible impact on a well-maintained, professional workplace. We are seeking a talented professional that embraces our hands-on property management philosophies: proactive, detail-oriented, tenant-focused, and committed to continuous improvement.

Requirements

Responsibilities

·       Manage intake, documentation, prioritization, and routing of tenant facilities service requests through the CMMS or work order platform.

·       Communicate service status, timelines, and resolutions to authorized tenant contacts in a professional and consistent manner.

·       Perform routine check-ins with key tenant stakeholders to assess satisfaction and identify emerging concerns.

·       Coordinate closely with engineering, service coordination, and management teams to align priorities and expectations.

·       Track service trends, recurring issues, and response metrics to support reporting and continuous improvement efforts.

Measures of Accountability

·       Accuracy and timeliness of work order processing.

·       Quality of tenant communication and follow-up.

·       Effectiveness of coordination across facilities and engineering teams.

Qualifications

·       Strong organizational, communication, and customer service skills.

·       Experience in facilities coordination, property management, or client-facing operations.

·       Ability to manage multiple priorities while maintaining attention to detail.

Education

High school diploma or equivalent required.

Additional coursework or experience in facilities or property operations preferred.

Working Conditions

This position is primarily office-based with frequent interaction with tenants and facilities staff throughout the building.

Position Specifics

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Summary

The Facilities Coordinator supports both strategic and day-to-day operations by managing service request workflows, facilitating communication, tracking performance, and ensuring tenant needs are clearly communicated and addressed in a timely manner. This role serves as a key coordination and communication hub between tenants, facilities leadership, and engineering teams within a Class A commercial office building.