What You'll Do (Duties & Responsibilities):

 

 

• Install and run Digital X-Ray medical Equipment.


• Repair and maintain medical diagnostic imaging equipment, including fixed and mobile X ray (RX) systems, DR Panels (RX and Mammography’s), workstations and some others: Printers and CR Digitizers.


• Train users in the use and handling of equipment so that they can use those properly avoiding failures and repairs.


• Give remote support to dealers for installations and repairs.


• Moderate customers on possible problem solutions on the equipment use.


• Administrative functions suchas: phone call attendance, introduce data on ServiceNow database, go canvas and AP7.


• Evaluate and decide if the site is able to starting the service.


• Provide feedback to the Customer, related with issues in the site that must be solved before starting the service.


• Evaluate if AGFA equipment is able to be installed.


• To complete the reports within ServiceNow and Go canvas.


• To escalate a technical problem to next level of support.

 

Education:

 

• Electronic/electromechanical Engineer (or Technician) / Bioengineer oriented to field work.

 

Experience:

 

• At least one year of experience in a similar position. Field customer service experience. 

 

Specific skills:

 

• Languages: English 80% 


• IT-Knowledge: MS Office (Intermediate-Advance); Outlook; preferably CRM´s. 

 

Technical Skills:

 

• Analogue and Digital Devices Knowledge, Mechanics, Networking.

 

Soft Skills: Customer focus, good interpersonal relationship, service attitude.

 

USA Visa is a plus