Description
POSITION SUMMARY:
The Bakery Manager is responsible for efficiently and accurately producing and
processing baked good products; receiving orders; providing prompt, friendly,
knowledgeable customer service; and maintaining a clean and well stocked sales floor
in the baked goods department.
Littleton Food Co-op Department Managers are responsible for communications and
practices between employees that assure necessary systems are followed for:
* the best possible service to employees and customers
* properly trained staff that creates a positive atmosphere focusing on team work
* maximizing efficiency
* building sales and gross profit
* protecting company assets
* contributing to the company’s operating objectives
Department Managers are responsible for maintaining department budgets; managing
inventories, re-ordering and stocking; ensuring high levels of product quality and
service; providing supervisory direction to staff; directing and maintaining sanitation
procedures and ensuring compliance with governmental regulations regarding safety
and sanitation.
DUTIES AND RESPONSIBILITIES:
Supervisory:
In addition to the general responsibilities, the Department Lead is responsible
performing and training staff in:
* Ensuring a high level of quality and service.
* Investigating and resolving quality and service complaints.
* Maintaining rotation of product to ensure freshness.
* Knowledgably assisting customers with information on our products,
preparation methods, nutrition and product source of origin.
* Maintaining visually appealing displays.
* Placing orders and assisting staff with ordering.
* Working with merchandisers to keep staff updated of all relevant product
merchandising and marketing with information including new items,
promotions, specials, etc.
* Ensuring that assigned sections and back stock are worked daily.
* Ensuring that items are in stock and follows up with vendors accordingly.
* Merchandising new items in order to meet sales and profit objectives of the store.
* Approving inter-company transfers.
* Keeping Point-of-Sale updated with current pricing and sales information.
Store:
* Adheres to the co-op’s seven guiding principles and mission.
* Regular, reliable and consistent attendance.
* Cooperate and communicate with all co-op staff members.
* Stay informed by reading all internal communications.
* Know and follow all Co-op policies and procedures.
* Establish appropriate priorities, manage and use time well.
* Learn and adapt to new procedures and tasks.
* Handle job responsibilities in an accurate, thorough, professional and friendly
manner.
* Ability to multi-task and switch tasks mid-stream to help others.
* Help to train and support other staff members.
* Maintains packaging supplies inventory.
* Demonstrates and enforces proper cleaning and all related work practices as
required for the safe and efficient operation of the department.
* Demonstrates and enforces proper store, state and federal food safety, storage
and temperature procedures.
* Works with Operations Manager regarding upkeep and repairs of equipment.
* Maintain correct department signage and pricing.
* Accountable for department appearance and out of stocks.
* Works with other departments on the merchandising, overall appearance,
upkeep and maintenance.
* Helps manage and contribute to store events.
* Follows through on effective marketing strategies and in store promotions
* Basic knowledge of other departments duties and responsibilities.
* Order product from suppliers based on available space, inventory on hand,
customer demand or specials.
* Review invoices for pricing and discount accuracy and ensure timely and proper
processing.
* Open deliveries and process, price, display, store or break down items according
to established policies and procedures.
* Prepare product: baking, cutting, wrapping, properly weighing, sampling and
labeling.
* Understands packaging, display and pricing margins.
* Ensure a variety of recipe cards identifying local items, product coupons,
promotional materials and information about complementary foods.
* Plan and execute resetting of sections to accommodate new products or to
discontinue slower selling items.
* Responsible for clear and accurate department signage.
* Mange direct delivery vendors.
Customer Service:
* Suggests alternative products for those not available.
* Waits on customers at the counter and takes orders.
* Ability to project a friendly personality and work as a positive team member.
* Determines types and quality levels of items throughout the department based
on customer needs.
* Listen to customer inquiries and suggestions to enhance products and
deliverables.
* Ensures that customer inquiries are researched and accordingly followed up on
to ensure repeat customers.
Finance/Technology:
* Perform monthly inventory.
* Prepare sales and inventory reports.
* Maintains margin goals.
* Stay within planned budget and maintain price levels to meet budget.
* Assist in preparing annual department budget.
* Maximizes department sales and profits.
* Maximizes store profits and gross profit through effective merchandising.
* Ability to manage inventory and utilize internal/external resources to place
orders for department.
EDUCATION AND EXPERIENCE REQUIREMENTS:
*At least 2 years experience in restaurant and hospitality.
*Minimum 3 years supervisory experience.
*Ability to project a friendly personality and work as a positive team member.
*Outstanding customer service skills and an interest in serving the public.
*General knowledge and interest in learning about baking.
*Ability to work a flexible schedule.
Requirements
KNOWLEDGE/SKILLS/ABILITIES:
* Experience in commercial food handling and processing.
* Ability to use ovens, knives, case opening knives, label guns, slicers, microwave
and food processors.
* Basic knowledge of a variety of baked goods and willingness and ability to learn
about the category.
* Be familiar with Health Department guidelines and regulations as they pertain to
grocery retail management.
* Basic knowledge of math, weights and measures.
* Basic math skills to help in the preparation of sales and inventory reports and to
calculate figures and amounts such as discounts, proportions, and volume.
* Ability to multi-task and handle customer and employee needs in a timely,
professional manner.
* Ability to interpret documents such as safety rules, operating and maintenance
instructions.
* Ability to write routine correspondence.
ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS:
While performing the duties of this job, the associate is required to be able to stand,
walk, stoop, kneel, crouch and manipulate (handle, lift, carry, move) up to 60 pounds.
Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability
to grasp and visual acuity to operate equipment. The associate frequently is required to
sit, stand, reach, talk and hear.
Note: To perform this job successfully, an individual must be able to perform each
essential job function satisfactorily with or without reasonable accommodations.