BAE Systems is looking for a Senior Field Service Technician to provide on-site Information Technology support, primarily at its Rockville MD location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will: 

• Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
• Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
• Provide support to local area closed areas.
• Provide audio-visual support for the on-site conference center and additional meeting rooms.
• Provide high-level support to members of the executive C-Suite
• Manage and facilitate moves, adds, and changes associated with end-user hardware
• Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
• Provide support of mobile devices and VoIP phones
• Resolve printer issues
• Provide timely resolution to customer issues and requests according to established SLAs
• Document and track work via online ticketing system
• Create and modify knowledge base (KB) articles and procedures
• Engage in occasional after-hours or surge support assistance to other functional IT areas, as required

Maryland

121597

Top Secret

1st Shift

Rockville

Full-Time

Senior Field Service Tech [ONSITE]

Internal/External

• Current Security + Cert
• Active security clearance 
• Experience supporting classified environments
• Experience with Windows Server
• Windows 10 & 11 Operating System support
• Microsoft application support
• Remote support application software
• ServiceNow

#LI-KK1

ESS - Shared Services

75998

<10%

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Yes

Engineering & Technology

Experienced

None

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.

Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).